Boudin Bakery - Order, Rewards

Months later, still the same: Got a new phone and the app won't let me login. When I try to reset my password, it says I can't. When I try to create a new account, it says the email is used. When I try to contact someone, they ignore me. I guess they just don't want my business. I'm happy to oblige.

The app is not at all intuitive. The button says “buy now” when it means “add to basket”. There is also no way to update payment methods w/o having an order in place. Add to that, if you’ve started an order there is no way to add rewards. Please fix this and make it more user friendly.

The Vacaville store was amazing. I was an hour late for a pickup and Malia offered a solution that I didn’t expect. I really appreciate her care and concern about our health safety as customers. It’s not often you see great customer care and it’s not often that I write reviews..but I had to in this case..feeling well cared for. Great job Vacaville, Boudin for having associates that look out for your customers like Malia! You have a long time customer now because of her service!! Thank you Malia for your care and doing what was right and not settling with what was easy!!

This app works well for me. I even had them make a change to it because their patty melts did not have an option to withhold onions. They fixed that issue pretty quickly and made me happy. I haven’t been able to figure out where your favorite orders that I have saved go though so it’s not as intuitive as I would like. Also I would like to see an Apple Pay option added to the app. Other than that it’s pretty good and a fast way to order and pickup food. The delivery part is a little off though as it always defaults to handing the order to someone and there is no way to change this.

I love fresh sourdough that I get at Boudin. My favorite sandwich is the BLTA (BLT with Avocado). The sourdough toasts up super crunchy. I tried an over priced cookie and found it just ok. Save you dessert cravings Fr somewhere else.

The app is clunky and outdated. I can not associate a recent purchase from my receipt with this app. I ordered at the kiosk, and it didn’t recognize my account through my phone number. It also required my email address, which is ridiculous when only a phone number should be needed. So I printed the receipt, thinking I could associate it with the app to earn points. I discovered this isn’t possible. Terrible user experience.

Adding items to your cart is straightforward, but the payment process is cumbersome. The site lacks Apple Pay support and prohibits pasting credit card numbers.

Not sure what happened here but I’m getting a launch crash. Even after deleting and reinstalling it’s crashing immediately.

The app works well would just like for the ability to redeem rewards, it always says it’s not able to do it even when i have rewards available.

Order took over an hour & a half to be delivered. Soup was cold & bland. Terribly disappointed.