Breeze: Mental Health

I’ve downloaded this app as they lured me with their smooth animation and promising tests collection. In fact, the rest results are not even available once you take any of tests, and they just refer you to some partner app which is web app for psychotherapy. Animation is the only worthy thing in this whole app. What is really bad is the interface. It’s impossible to find the “Manage the subscription” button within the app. Neither it is available in the AppStore itself. Customer support ignored my request to cancel my subscription and refund me. I had similar experience with Loona, probably they are same of the kind, with Loona being much more interactive at least. I mean it is OBVIOUSLY SCAM. I don’t even understand how this app is legal. The good reviews are paid 💯 It’s impossible to rate this app higher than 2 with all the respect. Avoid it at all cost.

They don’t using Apple Pay for subscription, so it’s impossible to quickly cancel it by your own. And they don’t mention it (of course) in their terms. All good reviews looks like bot activity 😖

Scammers! They make you subscribe to their app not through the AppStore, so it’s not connected to Apple, and you can’t cancel the subscription and can’t report a scam. They charge money from you without your permission.

Breeze is my go-to mental health app. Simple, intuitive, and really supportive. Daily check-ins, personalized suggestions, and awesome tests. Highly recommend for those who prioritize your their mental well-being.

I’ve been using this app for a while and had some mood tracking data. But last time I opened the app I was asked to create an account. After I created an account all my app data and mood tracking was gone. Also, all default presets with mood and activities was removed. This is very frustrating

I think they faked their reviews by using bots or something, because I cannot acess anything without a subscription. Scam.

I was not able to use Breeze so I tried to cancel it but I was too late by an hour or so. We could ill afford the $29.99 cost because of my job situation so I pleaded with Kateryna to please allow the refund and cancellation to process. Kateryna was so kind to reconsider and approved the refund. I am so grateful. While I did not use Breeze at its fullest, this limited experience with the Basenji team gave me peace of mind.

I got this app to help with my mental health, the layout is very nice and it’s already helping me feel better a little bit I believe 👍🩷 Please keep on adding things to help people and spread positivity 🩷, I really appreciate this as a resource genuinely because I’m trying to fix my mental health as a teenager with unsupportive parents so I haven’t been allowed to get help for my symptoms of anxiousness, depression and being reactive towards certain triggers. Thank you again and wish me luck 🍀

I am writing to bring urgent attention to the unacceptable and fraudulent practices of Breeze Mental Health. This matter is not just dissatisfactory—it is a predatory scheme that must be stopped immediately. I signed up for the advertised “$1 free trial” under the belief that I could evaluate the service without financial risk. However, despite canceling my trial within the designated period, I have been charged $30 every day since. This deceptive practice has caused significant financial strain, which is intolerable and unethical. What is even more concerning is that I am not alone in this experience. Many other users have reported the exact same issue in reviews, yet no action has been taken to address it. Breeze Mental Health appears to be systematically exploiting vulnerable individuals seeking help for their mental health, using deceptive subscription practices to defraud them. This is not just a single oversight—this is a pattern of behavior that must be stopped. Your subscription terms are intentionally misleading, failing to disclose that such exorbitant charges would continue even after the trial period, especially after cancellation. This lack of transparency is a blatant violation of consumer trust and contradicts Apple’s protective measures meant to prevent unauthorized charges and fraud. It is unacceptable that, despite numerous reports from innocent users, Breeze Mental Health continues to engage in these deceptive practices. The failure to address these widespread complaints demonstrates a lack of regard for your customers, particularly those already struggling with mental health issues. This needs to be addressed immediately before more individuals are defrauded. I demand a full refund for all unauthorized charges and expect immediate corrective action to rectify this unethical business model. If this issue is not resolved promptly, I have escalated my case & complaint to consumer protection agencies, including the Better Business Bureau, and pursue further legal action against this scheme if necessary. Breeze Mental Health must stop these fraudulent practices now to protect its users. This situation is urgent and requires your immediate attention. Sincerely, Joey

If I could give this zero stars, I WOULD. Subscription cannot easily be canceled. User support is actively obtuse, delaying or refusing help regarding cancelation, then blaming you for not following their unintuitive cancelation rules. Beware- they don't want to help you, they just want to trap you in an expensive subscription it apparently takes the will of God to get out of. To add insult to injury, the app isn't even good!!! It wasn't helpful and at this point, with my almost ONE YEAR LONG ATTEMPT TO CANCEL IT, has actively decreased my mental health. DO NOT FALL PRET TO THIS SCAM!!!!