Bria - VoIP Softphone

Application does not work well or in the same manner my desktop version does.

It’s crazy to think a phone company doesn’t offer phone support for its customers. Just trying to get someone to call me back to help with your system not working. Making me lose business

This is the best app I’ve found for iPad. Many of the other apps like Groundwire and Zoiper have quite fine phone apps but nothing for iPad. Bria fills the need for a workable iPad app with functional notifications.

Been using Bria for a few months now. Soft phone is seamless and call quality great.

I have been a long time user of Bria and recently received notice that my Bria 5 was no longer supported. After installing Bria Solo it will not stay registered unless I have the app pulled up on the Home Screen of my phone and therefore I do not receive calls if I am doing anything else on my phone or even when my phone is locked. The app has to be pulled up and phone not locked to work. WORTHLESS! Also no support number to call and support doesn’t respond when opening support tickets. Terrible service!

We switched to their new business model using Bria Solo last year and decided not to use it for the app being highly unreliable and unpredictable. It was a good concept, but not reliable for us. Also, the fact that you have to put all user credentials on the app is a security risk on its own. With all the security breaches going around, what makes CounterPath not vulnerable? Anyways, without notice whatsoever, we were charged for another year. We quickly signed in to cancel the service and kindly asked Bria Support to refund the charge since we did not authorize the charge this time around and it’s a product that we do not use. They replied that they won’t be refunding the charge as we “accepted the terms upon subscribing. You will receive a renewal notification in advance of the renewal date”. We never received a notification of the renewal charge, if we had we would had cancelled before hand. The ticket was then automatically closed for me to put any additional comments, so here we are now writing this 1-star review. If anyone at CounterPath cares, the ticket # is 56883. We simply want a refund. Thanks and I hope this helps other customers as well.

Great sound quality no delays and awesome features. Perfect for my insurance business.

The system works easily and reliably and I’m grateful for that. The only thing I would suggest if possible is that a text function be added. In my line of work that would be a valuable added functionality.

Convoluted and ineffective in its sole role of making phone calls. Calls are filled with static and drop constantly, but that only happens if the app is actually able to make a phone call. 9 calls out of ten never even make it out of the app. It’s impossible to identify the issues since the app is confusing and non-initiative While working from home I’ve been force to make calls directly from my cell.

Call Calls drop within a minute or less of receiving or initiating a call