Bullitt Satellite Messenger

THIS DEVICE/APP CANNOT BE RELIED ON. I’ve taken this out of cell service twice. My wife has never received any of the messages I’ve sent her. My brother finally received something but once he responded I got a message that I’d exceeded my monthly allotment of messages and get this: needed an internet connection to manage my subscription. I was unable to send or receive any further messages. Dead in the water. IF I COULD ACCESS THE INTERNET WHAT WOULD I NEED A SATELLITE MESSENGER FOR?! This unit is going back to REI. BUYER BEWARE.

I tried a handful of times to sign up for the app… it won’t let me. Just loading… loading… loading… Figure it out, please (iOS)

The design concept is good as is the packaging, but neither the app nor the device work. After the initial pairing/registration between the app, device, and account creation, the app was unable to connect or re-pair with the device. I never once was able to send a test message. Then, no response from tech support, so I’m now in a “pending cancellation” status. Need to check to make sure there are no charges to my credit card before deleting my account. This is so bad I almost wonder is this is some sort of fake service scam to generate revenue.

I had my Defy stolen, so I contacted Tim. It took him quite a while to get ahold of me. I wanted to make sure my account wouldn’t be charged, etc. Tim with Bullitt was amazing! Not only did he help me with my account, but he sent a whole new unit! I got it the next day! If you have an issue, I highly recommend contacting them directly. Tim was so helpful.

This is absolutely horrible. Utter trash. I bought two Motorola devices and set up accounts, downloaded apps, etc. and now the app does not even provide for Messages only accounts and dashboard accessible and when reboot recaptcha just cycles over and over … so many issues. It’s hard to believe this app is four years old. Still feels like it’s early alpha stages. I highly recommend no one purchased this product until they can put together proper support.

Can’t activate on desktop or app - WTH

After downloading the app, I created an account, attempted to pair the device, attempted to add a plan, attempted to add a billing payment method and nothing works. I have tried on my iPhone, my iPad, and Windows laptop browsers via cel data and wifi. Nothing. May be more of an issue about the service itself rather than the app but as of today, October 13, I am unable to activate my device. This is probably going back to REI.

This company has quite possibly the worst product support on the planet, I would rather talk to Comcast support reps than these guys, and the product that I bought of theirs, the Motorola defy satellite link, was able to send one message one time and never again even if I didn’t move an inch. They publish a map of North America that shows 100% coverage and yet after days of hiking in the Appalachian mountains, around very popular places like grandfather Mountian and the Mountian Trail actually getting a message through proved to essentially be impossible. I returned the device to Amazon and have repeatedly attempted to delete my account but despite multiple emails and phone calls this company has thus far refused to comply with my request claiming that I have an active subscription and yet I have canceled that subscription but they will not cancel my account. do yourself a favor, spend the extra money and buy an established product that has well-trained support personnel.

Linked to a Motorola defy. Neither my phone or my wife’s phone receives new message notifications until the app is opened. Bother phones have background refresh turned on. Doesn’t work.

When receiving a message notifications are not working: one needs to open the app to know that a message was received. This is made even worse by the service not sending SMS if you’ve registered with Bullitt - so you absolutely don’t know if someone sent you something.