Bupa Be.Me

Synchronising data from Apple health doesn’t work properly. Pulls in the steps ok but exercise mins don’t pull through and stand count is completely wrong. Have my health assessment on Monday so hope they don’t base advice on these incorrect stats.

Health questions were unrelated to my concerns and no option to describe my concerns. Did not find it that useful. I received an email saying I had not completed the mental health section. This is now the second time I’ve completed it and do not see any place to confirm it’s complete.

Really helpful and user friendly App

Filled in questionnaire, was about to get results and the app crashes when it’s about to present my results. Useless. Had to delete.

After you log in you get a flicker of the Home Screen and then the app shuts down. I'd read other people have been having the same issue in the recent reviews so I deleted and reinstalled the app. This had no effect. I clicked the "app support" link from the Apple App Store which took me to the Bupa website. I went through the ridiculously long process to get onto the web chat which involves entering your personal details and question then being asked for all those details again by the agent. The agent then asked if I had deleted and reinstalled the app (even though my question clearly stated that I had done this). She then gave me a link to try in a private browser, which didn't work and brought up a message saying "this connection is not private..." She then said she would have to raise the issue with IT and asked for my email address...a third time. What a ridiculous faff. Sort it out Bupa! Ideally without asking me to contact you again as I've already tried that and I'd rather spend my time doing something productive.

Matches the rest of the BUPA digital experience. Repetitive entering of credentials, slow, crashes.

Been using the app before my appointment and it was working fine. Then update has made it unusable. It crashes on load up and just shuts down. Can’t do anything.

I have set the app up but on opening the app now it crashes all the time. I have removed the app and re-installed it, but it makes no difference.

App doesn’t even complete the setup process before crashing and closing. Then it crashes every time you try to reopen it. Although the app is now Deleted I’m not actually convinced that my private information is safe. I would expect much more from a huge corporation like Bupa,

Stop asking me to complete questionnaires that I’ve already completed multiple times! Please, also stop the Algo generated suggestions from your hapless Bot. I’m paying you for the personal service that my taxes used to pay for. Not for inane comments from a computerised idiot!