BVG Tickets: Train, Bus & Tram

The single most important thing that a ticket app needs to do is ensure that tickets purchased remain accessible. The new app has taken my money several types with different payment methods, yet tickets continue to disappear. I have no wish to be a Schwarzfahrer - please sort it out fast.

This app used to be super good.. It was: - fast loading - zero bugs - didn’t have data format errors - didn’t charge money and hide tickets Now: - app loads slowly - buggy (some buttons don’t work or only appear/disappear when pages are loaded/re-loaded - I paid for tickets and they don’t show up in my tickets tab. This is my first ever Apple review. I had to let BVG know that its recent update is a disaster. Please fix it, the app was 5-star before hand.

I was using the previous version without problems but after this major update, I have lost my previous payment method . When I try to add my credit card, the page gets in loop and goes back to the blank entry page. I am currently unable to buy tickets, so the app is now useless.

Terrible user experience. Bought a ticket but payment didn’t go through without me knowing which led to a 60€ fine. Really not a great look seeing tourists getting fines for silly mistakes or broke payment flows straight out of the airport.

After being prompted for a while to switch to the new version of the app I finally did and within minutes regretted it. My payment information is all up to date, I have removed and re added Apple Pay, my credit card. But can I buy a ticket with this new version of the app. No! Is there any information about why it’s not accepting payment. No. Just a large X. So I’m now travelling to the airport on a single fare I already had in my ticket wallet. But can I buy and extension to cover zone C. No! Useless. Hoping the controllers aren’t active this morning

App not functioning after latest update, can no longer buy tickets

Don’t waste your time trying to buy tickets online, the app won’t let you buy them anyway. It is very disappointing and risky, especially when you get into the transport and find yourself not being able to get the ticket, there is a high chance of getting a fine. Some stations don’t have ticket machines at all or they are cash only with coins. The support e-mail works Monday-Friday only, so no one answered me on weekends, although now is Tuesday and I still haven’t got any response back.

Can’t buy any tickets with any payment methods. Customer service is only available from Monday to Friday, so I can’t get any support on weekends

And downloaded and redownloaded app but doesn’t work- does not let you register account online or let you use Apple Pay to buy tickets

Be aware of the 60 second delay when activating a ticket.