Carbonite Mobile

Not all of the files that I clearly see on my computer are visible on this app?

The app opens to a tutorial - I can swipe left and right through it but it never gets to my files. Worthless.

I am not able to access my files using the mobile app. Keep getting a message’Try Again” This message appears on both my iPhone & iPad. The app needs to be fixed

Long time carbonite user of over ten years and this app comes and goes and I think it’s time to go again. You login and nothing works, it will show your backed up computers but good luck trying to see a list of anything. Next I’ll complain about just how crappy the product is on MAC devices about once a month you have to reinstall the application on your MacBook just to hopefully get it to backup your device.

Thanks

Downloaded this app to use on my mobile devices. Opened it to get familiar with it. Clicked on the user file name. Clicked on documents. There is only one option…search by file name. That’s fine if you know the specific file name, but what if you don’t? No “ HELP” option. The laptop version is hard enough to navigate.I don’t need to be frustrated on 2 versions. Deleting this app.Also noticed that the last reviews (mostly bad) are 2 years old! Is this really functional app or have they given up on trying to fix it? I’m going to look for other options for both versions.

App crashes consistently, every use. Also photo icons are so small can't see. Please fix! Thanks!

I have found that every few days this app is not able to be opened. When trying to open it, it just spins and spins, and spins, never opening. I’ve tried force closing it. Nothing. I’ve tried rebooting the phone. Same thing. The only fix that seems to work is uninstalling the app and then reinstalling it. Seems to work for a few days and less than a week later its back to infinite spin. When it works its great. But mostly it doesn’t work.

Half the time I can’t get this to open on my phone. On data or wifi. What’s the point of having it if it won’t open? Very frustrating!

I have to reinstall the app at least twice a week because it stops loading. In between, it crashes constantly when trying to search files. Not even worth the effort anymore and after 15 years as a customer, this will be my last year! Do the developers even use it? April 2024 update. Although I canceled, it doesn’t expire until June. I was excited to see they upgraded the app recently so I gave it another chance. After upgrading I wasn’t able to log in, once again it wouldn’t get past the load screen. so I deleted the app and reinstalled it and was able to log in one time; but it crashed after searching for a file. The next day it wouldn't get past the log in screen. I keep reinstalling it to get some use out of it but even when I can sign I , it crashes repeatedly when searching for a file. So much for an upgrade. What a joke this company has become. Glad I canceled.