Device is connected however the app doesn’t see it.
I frequently have this issue. My Neo will be connected to my phone so I can play music and turn on directions. However the app refuses to see that it’s connected. So I can’t pair to other devices and use certin functionality. My Neo it’s self is fantastic and I couldn’t be happier. The app is a major let down for such a large company. Everyone I know with Cardo units experiences this same issue.