CareLinx: In-Home Care

I wish I could say it’s a good company but the app doesn’t work for iPhone so I can’t even login. There’s no way of reporting the issue either maybe one day they will fix the problem

If you want to get paid in 1-2 weeks work here. They always have a reason to deny the timesheet, with insignificant reasons, like you sure you worked those hours or who signed your time sheet, or 530 form outdated. They are stalling ….. run

I have Carelinx through AT&T retiree insurance. I have sent ten (10!) requests to workers to come for only 4 hours a week. I do not get responses. It’s very disheartening that I have a benefit worth $5,000-$7,000 a year and I cannot benefit from it. I’m done with them and asking my employer to change and use someone else. I finally received a response from Carelinx on 10-27-23, ABOUT A YEAR AFTER MY REVIEW. SO SAD. THANK GOD I found my own caretaker for Carelinx to hire. Now we have idiosyncrasies when trying to load an invoice or get her paid. I’ve also complained to @United Healthcare to consider another way to cover AT&T Retirees. As conveyed, too many internal problems. Thank God my caretaker is awesome.

With this agency, don’t expect any return calls or response from their support or CareAdvisor representative! I even have their manager told me once that “they are not train to give call backs.” yet, they don’t answer inbound calls and when you leave a voice message, they don’t call you! What good is a support team if you can’t reach the person in charge? They also have job post on their App., or site. But these job post are on there for over a year long!!! Out dated and non-active.. What a cheap pathetic scams to wheel people in. To add to that, if you work for a couple. You are technically working and servicing two people under the same roof because morally you can not avoid one over the other, but your PAY will only be for ONE individual because their system only allows you to clock in for one client! So technically you double your work loud for two, but your pay is for only one client! They said “it is what it is.” There must be some legal issues here regarding how CareLinx is profiting from their Caregivers. I hope they get penalize for their illegal practices. Just beware!

I have reached out multiple times to get my account reset it says my email and phone number are already in use but when I go and reset my password it says my email is invalid!! I emailed multiple times to get them to re set it and no one responds!!! Please help.

Not impressed; because I was scheduled to work at a facility in East Orange, NJ; and I never got paid after submitting my time sheet 3X and they’ve denied it. Saying they never confirmed my shift to work when it was confirmed via email and the DON at the facility signed off on my time sheet. I’m never working for this company ever again.

I don’t know what has been going on with the app but for the past couple weeks it keeps freezing saying I have to reload and nothing happens. I have to restart my phone to get it to work and then it only works a couple times then freezes again later that day. It’s so annoying now. Please fix it !

Non reliable app.

CareLink is giving me a helping hand in the time of life when is needed most. Thank you!

I am unable to upload my photo. I click on “upload photo” and it sends me to the page that tells me how to take a photo so I click on “got it” and then it sent me back to upload photo. It does not give me the option to load or take a photo, I have even tried deleting the app and reinstalling it,nothing seems to work. It would also be nice if the website/company had a toll-free number or an email address. The chat room is a robot so it does not help me at all. If this does not change, I will be deleting all my information and will not work with this website/app. I did take a video screenshot of what I was experiencing so if the company responds to this review, I can send it to them, hopefully. Thank you