Carla Car Hire

Made a reservation. Wanted to contact the service desk to send me a confirmation about this reservation. Click on reservation on the app, 3 options were pushed on my screen and I add only the option to click ok as I couldn’t cancel them! Once done, I could contact the service desk but I have been charged €200 but accepting these 3 options! I asked to cancel them but they could refund me only €100 due to their policy! Basically I have been charged from their poor product design! The agent from Carla told me that he will passed my feedback to the Product team! I lost €100!

These guys sent a confirmation email and then when I followed up before I left told me that unfortunately there was no cars available so there was no booking made. Only got one confirmation email and nothing after to say it was cancelled. Looked up the same dates and car was available with same provider for 200€ more. They offered 10% off the new price which I did not accept. Shocking behavior - avoid this company

Tried this app looking to book a car in Spain. Stated a small car at €13 per day which for 12 days adds to €156 but got quoted €183. Which is above average for size of car Bye bye app

I rented a car through Carla, and an issue happened with the third party rentals, but just when I contacted Carla, Mert and Lera resolved the issue and made me feel that I am a valuable customer. I will choose only Carla in my future reservations. Thanks again, you are the BEST.

One of worst rental car app, why? They don’t have a call support weekends, I’m a fool, I did 6 time rental with this app and always had a problem, most of the situation was with Insurance payments. But the last one was funny. I rental a gasoline car and Carla rented me a electric car! And the company doesn’t have a similar car as I booked, because Carla rented me a electric car…. I rented a $160 dollars car, in to the end I paid $1k dollars for the same period of resarvation. So, never again.

Just download Turo.

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Worst company I have ever interacted with. They keep your money even if you cancel an hour after booking. Even if when reserving it states “Flexible Cancellation”. I would never book through them again! Quite literally the worst Custumer service experience of my life. Additionally, phone lines do not work therefore you are stuck trying to solve your issues over email, in which they response every time a day later.

Very effective and quick service, also they’re customer care team is exceptional. They reply to your emails quickly. Special thanks to Nicole from the Carla team for being so helpful and replying to my emails swiftly. 5 stars all the way!

This app is to expensive to rent from, I seen Toyotas starting from 300+ that’s crazy…. I the lowest I seen was 200+ a day at that……DELETING THE APP