Carrier Home

cannot set for Celsius. cannot manually enter tstat info. MUST be able to scan QR or nearby to use BT.

I do wish that you could schedule your heat source. For example, put your system to “Gas Only” at night to avoid the heat pump sounds. And an outdoor temperature cut off for a heat pump, eg if -5 degC then switch to gas. Also, the app no longer reads “defrost” when the heat pump is defrosting. It just reads “off.”

It is far superior and more intuitive than the ‘new’. It was promised by carrier that the app would match the thermostat and I would appreciate it if you would keep the original as you promised. The information on the new app is often wrong, not matching the thermostat. Come on guys. Get this fixed. Thanks.

The app now reads the time incorrectly from the wall unit. The wall unit time is set correctly but the app says it is several hours into the future. This breaks the scheduling meaning the comfort profiles are wrong.

The thermostat and the app do not read each other once I have set the schedule it shows the same schedule on both but when its time for it to go to home mode it will show home on the app but on the thermostat it shows away. It is really frustrating because when I go home the house is cold and at night on sleep mode it goes into home mode please fix the problem I paid $675.00 for this thermostat because carrier equipment could not use ecobee.

PLEASE PLEASE PLEASE change notification timeframe for loss of communication from 24hrs to an hour or LESS (or user controlled!) installations are NOT necessarily principal residences and notice of likely power outage is CRITICAL !!! Competitor apps can notify within minutes and have user controlled options for REPEAT alerts every 15mins until resolved. Let alone alerts for both high and low temp alerts etc etc etc It is the 21st century….seriously, how tough can this be to implement or understand the need for !?

Previous generation program (My Infinity) was WAY better. This is a classical example of a change being a step backward. The MyInfinity app was WAY BETTER. Bring back My Infinity!

I have added the main panel (thermostat) to the app and the app keeps forgetting it. Every time I want to adjust the temperature in the app, the previously added thermostat is missing, and it forces me to walk to the main panel again to add it to the app. Same happens to my wife and som. Very frustrating .

The system was much better, but over the past few months the app keeps signalling me that the system hasn’t connected online and repeatedly sends error messages. I’m also unable to change settings in the app now. It was a 4* app, and now it’s 1*, which is a shame.

The app can’t seem to get the correct time from thermostat. I’m eastern time. So shows 2-3 hours ahead. This causes massive issues with schedules .