Worst app I have come across
I have been with Cartrack for three years but am going to cancel my service primarily due to the app. Over the past three years it has not gotten any better. The app never opens on first try, I always have to force close and open it again to get to the login screen. It often logs me out which is a hassle. Biggest concern is when I switch on car guard, like today again, the Cartrack service didn’t alert me that the engine had been switched on. I drove away without any alert. On trying to open the app it just shows the loading icon. Sometimes the app showed my car was on when it wasn’t, leading to a fear that my car was stolen. Sometimes it wouldn’t update my car’s location from home even though I’m at work. How can such a big company have such a faulty, unreliable app? Plus premiums go up every year – now paying more than competitors, and R150,000 warranty for unfound cars expires after three years if you go look at the small print. I’m all-round unhappy with Cartrack, but the app definitely takes the cake as being the primary reason why I am cancelling my subscription to move to Tracker. It is a simple app, get it to work reliably.
