christianaudio

I love the audiobooks but every time I try to use the app it doesn’t doesn’t let me download all the book to have it ready so I can navigate through it.

One audiobook wasn’t complete, but besides that I’m content!

First of all, no one will ever respond to any correspondence. Secondly, the app interface is terrible. You cannot view any book information in your library and the audio is very muffled. There is also no way to skip a chapter. also, the book will not play continuously if it is a downloaded title. This app interface needs to be completely revamped.

Since the update my purchases will no longer show up in the app and I have no support from developers. Seems a lot of people are having similar issues and now that we paid money for products we can’t use them.

The app was great. But for a long time more, Bibles esp have not worked. Message: “no chapter”. Customer service no help. Best plan on downloading and using method other than their app for Bibles.

For months now I have been unable to listen to several of my audio books. I essentially paid for the books but can’t listen to them. I contacted customer support multiple times and all they can say is we are aware that we have an issue with our app, we are rewriting it BUT not sure when it will be ready - sorry! It’s been months!!!

Update # 3 02.26.24: still no developer response Update # 2: still broken. Update: app no longer works. Praying for you all. Looking forward to using it again. —- As valuable as this app has been in the past, I’m very disappointed and frustrated with the lack of technical help. The book that I’ve used the most says there are “no chapters” and deleting the app and reloading doesn’t help. There is no available help. Waste of time to submit a help ticket. I would even buy it again if I thought it would help. The upgrade a few months ago just killed the app’s usefulness for me. So sad.

I used to use this app daily and what I loved about. It is my account at ChristianAudio would hold all my books but I can download the ones I want to listen to into the app. Now it crashes when I try to look up a book and doesn’t remember which books I had been listening to so I have to research to get the book and won’t download half of my books such as the Bibles, which are a frequent and necessary listen for me. When I first encountered these problems, I spent a couple of months reaching out to customer service and they acted like I was the only one with the problem with their new updates. I persisted until I found out that they were in denial and I was not the only one at that point I gave up thinking the complaints of others might push them to make more updates and get this fixed. I now look in the history probably a year later and see they have made updates but the app has not improved. I keep checking back because I want to listen to the Bible on this app rather than having to download it to my computer get part of it, put it in another app and listen there, but I’m annoyed and dismayed that they can’t just take it back to the previous version that worked and this is no longer useful to me

The functionality to download audiobooks for listening without having to stream does not work and there are no instructions that are accurate and helpful

I spent a lot of money on many audiobooks that I can’t access. Customer service is no help. I’ll start buy audiobooks again when it’s fixed.