They aren’t listening
Seems like the app being bad has been going on for years and they haven’t made an effort to fix it. One reviewer said they spent over 300 on a commentary book and can’t read it because the app sucks and there are no refunds. That should be illegal. I only grabbed a sample of the ebook I was interested in and the app constantly crashes. Came to read the reviews and lo and behold; the app is no good. Glad I didn’t waste my money. Sad to see a Christian company continue to rip off their customers.