citizenM | Booking Hotel Rooms

There is no way to edit the 2nd guest name if it is wrong. Even if you contact the help desk and they correct it in their web site, the app continues to show wrong data. I lost 3 hours on this trying to figure out what happens in the app. Also in the registration phase the app would erase the city/country and ask for the same info again, and again, and again ... Finally I registered on a browser.

Love love love this hotel, everything was clean and everyone was so nice plus the area is perfect and close to everything. Definitely will be back!!!

Unable to create a booking as I’ve tried 5 times. The app does not load nor the desktop website, very disappointing.

A device lovers paradise. Totally run ur room and experience at your fingertips;-)… Only need an ice machine to make my stay perfect. This place has a real sense of their carbon footprint… refreshing ❣️

This review is in regard to the app, not the hotel chain. I absolutely love Citizen M and will always stay at their hotels. The app still needs to fix the area of hotel stays. I’ve stayed several times and am currently staying in one, yet it will not update my stays or current booking. I tried deleting the app and reloading. Still nothing. Despite that, I do like controlling the room controls with the app because not every room ipad works.

Does this app actually work for people? It literally never lets me sign in. Total garbage and useless app.

Tried magic link and google. Threw me through multiple loops. Also, keeps asking me for my city of residence, to fill out a form, then when I submit, it asks for my city of residence again. I think I filled out that form five times. Stop making people get apps just to rent a room.

Unable to access the app. Thumbs down.

Deleting the app since it’s an endless loop on the last step of entering your city or residence - making the app totally useless.

New technology to ease check in. Suits the tech savvy modern age travelers. All room features operated via tablet. Convenient location. Very clean hotel! Staff is very friendly. I would stay again.