City.Play

It won’t let me edit my profile it just says “oops sorry, try again later” when I try to save my profile

We ordered this and within a short time, we noticed the batteries would die faster than we thought. We would use it for a couple practices, and a game. The battery should have lasted that long we thought, but no. We ended up getting it replaced though. The time it shows we play didn’t add up, the stats wouldn’t register properly because of this. The data we do see, I just wonder the accuracy. I would assume this may be better suited for an older age group. We are U11. I just don’t think there is enough of what we are trying to measure. Or maybe it’s just my teams lack of ball passing to get the touches and dribbling.

How will I pair it it doesn’t pair !

Syncing problem, sensors not being recognized. Customer support won’t help.

The product (sensors) have issues intermittently especially with longer sessions of play/ practice. The sync up of data is erratic in those cases. The customer service is really bad. Inspite of narrating the issue in detail, the cs representative (Mr Otto) could not even understand the issue and communicate the resolution and instead pushed the issue by another week to be attempted on a call. It’s really frustrating to experience your valuable stats from sessions not syncing up consistently. I would not recommend the product if someone is serious to have their stats be consistently available and see progress made.

Really cool product - but between the sensors and the app itself, it only works without issue maybe 1/3rd of the time. Synching issues, accuracy issues with the data, and recently more and more issues with the app itself. Frustrating because when it works it’s a fun way for my 9yo son to track his progress, but sadly so far it’s been more common to have issues than not.

I bought these for my 9 year old who really loves to play soccer. He participates in a very competitive league and is always wanting to know where he can improve. I thought these would be a great way for home to put a number to his efforts. Boy was I wrong. The information that these sensor provide is fantastic… if you can ever get the information. Sometimes they load sometimes “oops something went wrong, Try again later” or incorrect mounting when I know they matched Right sensor to Right and Left sensor to left with blue light flashing on the outside. then when you go back, the data is not correct or incomplete or not there at all. There is now way to refresh app or even reboot it all together. Tonight I have put in FIVE two factor authentication codes that they sent to my email only for it to tell me I have the wrong code and then tell me something went wrong. In the year 6 months I have had them, these issues have popped up about 10-15 times. I tried to chalk it up to internet issues, cellular issues, iPhone issues, butt NO!!! It doesn’t matter. Glitchy. Buyer beware.

After updating the app, there have been nothing but problems downloading the data. It takes forever, if it even downloads it all.

I’ve been using the CITYPLAY for a few months. All I have is issues 2 times a week. It does NOT STORE all of the information. This is really frustrating.

I was initially concerned with some of the reviews for this product, but so far, so good. None of the glitches I was expecting. My son has logged 10 matches and 15 practices with no issues.