City.Play

I’ve been using the CITYPLAY for a few months. All I have is issues 2 times a week. It does NOT STORE all of the information. This is really frustrating.

I was initially concerned with some of the reviews for this product, but so far, so good. None of the glitches I was expecting. My son has logged 10 matches and 15 practices with no issues.

The app is very good and gives me good information to improve my game.

I am in the process of canceling my subscription and it has taken me forever and I get no progress done as emails simply don’t work. There has to be an easier way to cancel

I bought a CityPlay for my kids on December. He used it for two times and then the software messed up and it didn’t recognize the user anymore. I have send emails and chat messages for like 2 weeks trying to get assistance without success. The device is great but the customer care simply does not exist. I would really appreciate if someone can contact me to solve this issue.

The app gets stuck on the "get ready to pair" screen. There is no option to go to settings (per the website). We have uninstalled/reinstalled several times and the app just freezes. Very disappointing especially since the product took the full 21 days to arrive.

The right one won’t charge, so I went to chat with an AI, and there was no place to type, very unprofessional app

I could never pair my sensors

I got this per a friend’s recommendation. It worked well for a week then I suddenly got changing problem with one of the sensors. I contacted support and they asked me to do a hard reset which fixed the issue. But it happened again a couple of weeks later. It would also tell me that “one of the sensors lost power so no data was recorded” right after a game session. Every time I contacted support they just asked me to do a hard reset but it was a bandaid, and I couldn’t rely on the sensors for my games. I asked them to replace the faulty sensor but they refused. It’s trash to me at this point.

For some reason when I click on the link to see the privacy policy, I get a 1 second video of a show that just repeats over and over. I can’t sign up without agreeing to the policy and I can’t find the policy. I know most people probably don’t read these but that I can’t even find it seems fishy to me. I’m not giving any information to the site / app.