Cleanster - Book a Cleaner Now

Had Neba clean my house today. Did a great job!

My go to for my Airbnb’s and now my home! Very easy to use. The cleaners are excellent!

I was using CLEAnSTR for almost one year now and it’s really perfect from the process to book to the cleaning to the customer service m. All is perfect. I highly recommend

I used this app a few times for my Airbnb cleanings. Everything was going well until something didn't. They sent one of their cleaners to clean my apartment. The cleaner, who is supposed to be a professional, broke my laundry machine. The button to start it has been forced and now I can't even use it. I contacted the support after the incident. Here is the reply they gave me: Unfortunately, the washer and dryer depreciate over time when using them regularly and are not covered. We can only offer you a promo code of 15% off at the moment. Seriously? You are supposed to have professionals cleaners on your platform and they can't even use a laundry machine properly? I've been using this washing machine for many years without having any issues. After a couple of back-and-forth, they told me they would pay for the repairing of the machine. I hired someone to come fix it. I sent them proof of pictures and videos and the total amount. Never heard back from them and it’s been two weeks. I do not suggest you to use this app. You don't know who is gonna come at your house, you are therefore taking a big risk that they might break something, or worse, steal something. Worst of all, you won't be covered as they don't have any insurance to protect you and they clearly don’t care about you.

Do NOT use this app, the Tidy team does not have proper knowledge or ability to charge appropriately. Cancelled cleanings or cleanings that are refused by cleaners still get charged… I have over $1000.00 in fraudulent charges that I am in process of going through chargeback process with credit card company. I’ve noted these charges for refund to the Tidy team and they are incompetent and refunded an incorrect amount. This app should be taken off the application store as their charging is fraudulent and support team is incompetent.

Hi I am a single mother of two small children who recently broke my leg this march so even tho they had no showed at the last minute and continued to charge me for a subscription even tho I had canceled after that I was charged 120$ only getting half back and when offered the rest I said since I just broke my leg I need a clean so I’ll give one more chance hahaha fat chance I’ve left many comments and all she said the one time I spoke with the Canadian rep was that they did refund but she obviously don’t realize I know that it’s twice so again she has to pay me but she don’t seem to comprehend this due to the language barrier and I’m not even attacking her Intelligence just her lack of customer service and dedication to customer satisfaction nevermind being fair and square as I’ve asked to have this booked many times but the app tried to make me pay again every time !!’ I’m so mad I get fed up and forget about it for months now but the stupid thing just send me pop up add so much easier when it’s not fresh indignation

Great Service. Same day cleaning available. Very happy with Silvia who came and did a professional job.

Took forever to get responses, cancelled my cleaning 5 days in advance and they double charged me. Help email does not seem monitored by people, just a robot that puts you into a perpetual loop.

Bonne service Même que on a eu une tempete et avant l’impossibilité de venir ma « cleaner » assignée ils m’ont trouvé une remplaçant dernier minute. J’aime l’attitude de la persone qui fait mon menage et la flexibilité de service qui est basé sur les nombres d’heures et qu’on peut changer nos services demandés d’accord avec nos besoins

Tried to book a one time cleaning to test the app. I don’t know who is coming to my house or when, but I’m somehow locked into cleanings for the rest of my life or I will be charged a $40 membership cancellation fee. Customer support was useless and didn’t answer my questions.