Convo VRS

It never, ever works. I can’t even make calls from my phone anymore. This app works only half of the time on my laptop. Useless.

I like how they include the Deaf ecosystem links in their app, plus have a number searching feature in both their desktop and mobile apps, unlike the other two VRS companies’ apps. Signing up was so easy & quick, even giving you the opportunity to pick out your number before fully submitting your registration withOUT going through their customer service. Interpreter wait times are the shortest with this service. I am effortlessly able to verify my Convo number with services that verify by phone call. There are three features I wish Convo had: 1) Companion app equivalent to Purple/Z’s Sivo or Sorenson’s Wavello so that non-signers can have interpreted video calls with me withOUT requiring me to dial around to the other two companies 2) Personalized greetings for videomail 3) Willingness to issue point-to-point only VP numbers to ASL-fluent hearing individuals without speech disabilities that would qualify them to use VRS interpretation services. Despite being the first to acknowledge that FCC rules allow for hearing signers to be issued VP numbers, they still refuse to do this.

This app hasn’t updated security features in a very long time. It’s causing a headache wondering when the app will finally have issues and it did. Am now switching to different VRS provider because of this careless move. Do not download this until this app stuff is up to date.

thier technology is great but it will be nice if they add like answer machine when someone try call you and they can left thier message to us if we set greet answer machine

For the past 4 years, the app stopped functioning normally and despite the numerous reports I sent, it hasn’t been improved. I’ve gone through a few different devices and the same issue persists across all devices (desktop Mac, iPhone, iPad). At this point, it’s evident Convo is not really interested in actually providing a quality app for its consumers.

Convo is not an intuitive app for less tech savvy folks like me. I have missed crucial calls because it would not let me answer the calls. The incoming calls would automatically send to answering machine. It got to the point that I had to switch to a different provider.

This convo is great

I am not able to view the deaf business map. I only see the list. It’s difficult for me select where I want or where the businesses are due to no visual reference. I would like to have a showing the business on map again. Thank you.

Literally so bad. Video view of interpreters take forever to show up, can’t even function properly via data on the go so I have to try to find a place with wifi for the app to work, calls keep getting hung up on me, and not to mention the terrible wifi interpreters have at their working stations at home resulting in terrible calls and unhappy callers. So so frustrating. A cumulatively BAD app. Been having so many issues for a long time.

I just love the app I really do. One suggestion would be able to use this app like when going to the doctors office and they don’t have an ASL translator. Which happened to me the other day. So I called my friend and told him to hang up and see if the ASL translator could stay on and translate for me but they were unable to. This would be cool if you could add some thing like that because it took about 10 minutes to find one online. But overall I have no complaints I really love the app thank you guys