Copa Airlines

The app can’t register my reservation, please, waste of time.

I’ve been trying to add a trip on my app and is not working. It says “No internet connection” when I’m actually connected on both my WiFi and phone data and still not working!

1. Major issue is when the app informs you of the wrong terminal. 1 hour before it still indicates I’m in wrong terminal. 2. Luggage information leaves you wondering whether you should go pick your bag up for connecting flight. Which means you have to go through immigration to get your luggage on my case. It should tell you to pick up or not, and not have to determine if it’s a Interline baggage. But major issue it never updates with basic info like Terminal and gate. This is critical in large airport so you don’t find yourself rushing to get to correct departing gate. Work is needed ! I finally gave up and resorted to old school looking at information boards and asking if board or app had wrong information. Turned out app had incorrect information.

There was a recent system upgrade. Now it is requiring me to reset my password but I did not get an email. The next day I find an email that was sent at 11pm last night but obviously I was asleep and it’s no longer valid. Help!

I received an email to update my password but it is impossible to do so, please correct this problem. I have a trip pending and I need to use the application

I was purchasing a trip via this app when it suddenly stopped working. I had to force quit the app and proceded to trying again. The screen at the end of the transaction kept “loading”. Force quit again and at the third time I open the app the two tickets appeared as purchased. I was charged for the same ticket twice ( including same seats ). I called their customer service center and spoke to Marcos who was very kind and told me since I was calling during the 24 hr window period that there shouldn’t be any problem with the refund and he instructed me to cancel the ticket via their website. I now recieved an email that I wouldn’t get my money back only a refund. This is an outrage and plain fraud. This would’ve never happened if the app was working properly.

Just like the airline this app is garbage. Constantly resets information mid way through trying to fill it out. Cheap airline and even cheaper app.

This app and the related Copa website are software disasters. I have literally wasted hours trying to book and confirm a flight. Most functions simply don’t work and there is apparently no customer support. They need to junk the app and website and start over.

App kept populating with information for other travelers in my group and there was no way to change it. Additionally, with no chat or help function the errors are unfixable. Even when using the edit function and re-entering my own information, the app kept attaching my information to other people’s name and boarding pass.

I wish I could let the whole world know how mean they are to non Spanish or foreign nationals so everybody can stay away from this airline. I wasn’t able to board a flight because I was a day into the 6 month window of my passport expiration which I understood even though wasn’t aware I took that blame. They promised that I can always use my airline credit as any other airline does since I clearly did not miss my flight. After I renewed my passport they constantly kept playing games not allowing me to use my ecredit. Lord knows the back and forth I had with the reps. Finally spoke to a supervisor and he explained that per their policy in order to use my ecredit they have to book it for me at a much higher price different from what I saw online plus a $100 booking fee. I had a $500 credit the flight I was gonna book was $490 online. Since I was using my ecredit they quoted me a different rate which was over $660 plus a booking fee of $100 making $800 with taxes. So I had to pay an extra $300 to my $500 credit. I ended up booking a whole new trip with a different airline.