Cozmo.jo

they finally created online ordering but when an item is incorrect or arrives damaged, instead of refunding the cash by the driver or even to your credit card or even as credit in the online account on their site/app, they just tell you verbally that you have a credit note. when you ask them to apply it to an order they say yes then don't. when i emailed a complaint they called and claimed a driver is coming to bring the cash right now. instead a driver came and gave me a piece of paper that says credit note and he proudly said the director of cozmo online department says you can tell us to use this next time you make an order, no cash refund as promised on the phone. so basically not only incompetent but also dishonest and they lied to me repeatedly. other services either refund directly to the card or they put the credit on the online account so you can easily use it next order. get better programmers and managers! enough said...

I use an Iphone 11 and interface keeps lagging and the tabs are not visible I keep tapping white spaces in hopes to get to where I want to go. it’s like a blind simulator. Doesn’t even deserve a one star. Please fix it even though I think it’s beyond fixing.

Awful service Items limited Very very late delivery

The items I ordered were in stock and when I got my order I noticed many missing things and many things were replaced with similar items. We also did not get a receipt. I tried calling customer service several times but no one picked up. And the delivery guy gave me a hard time claiming my house is too far although I had clearly stated my address.

They canceled the order without my notice. Bad delivery time more than 3weeks late. Bad service.

App crashes randomly multiple times, features even worse. No customer service.

There’s no purchase order history field and therefore no option to review what you ordered. There’s also no option to cancel your order if the customer wants to cancel in cases where it took too long to deliver.