SprinCentTang

This app is awful. It won’t load, it doesn’t run properly and is not very user friendly. NCL should have kept the old app!

New app frozen on blank screen !

The old app had more features and actually worked. This one just shows a blank screen on startup.

Can no longer log in since recent update.

Does not work. Never opens.

This app is missing so much and it is too much work looking for information about the cruise and the itinerary. They are so busy trying to give "friendly" names to the Links that they overlook the fact that people are simply looking for: 1). Checkin 2). Itinerary 3). deck plans 4) excursion information Also, why on earth is the boarding pass not available to send to our "wallets". If the wifi isn't working properly (which we have experienced at the pier in the past) the boarding pass isn't accessible. If you want us to go digital, don't tell us to print it, make it available to send to our wallet. I ended up taking a screenshot for backup

Whenever I start the app it displays a message “The page failed to load” and then hangs. Garbage.

You cannot print docs - PDF files are empty. So, if you want to see a summary, you have to ask technical support to send you via email your documents. Formatting inside the app is broken - a lot of text is outside the margins. Navigation is counter intuitive. It’s as if they expect you to be familiar with all their packages and terms. Sorta hard if it’s the first time you are cruising. I was expecting better. Tech support is friendly and is transparent about these issues. Norwegian you can do better. This is hurting your brand.

The app is not intuitive and provides very little value. NCL should do some competitive analysis with the Royal Caribbean app. Significantly better in many ways.

Version française serait appréciée- Merci !