Prepare for your cruise by pre-booking dining and shore excursions while at home. Once onboard, access Daily Activities and continue to book dining, shore excursions, and entertainment, and even stay in touch with friends and family using the chat and onboard-calling feature*.
Key features include:
Retrieve reservation details, view your E-docs, prepare and save time boarding with mobile check-in, and access directions to the pier.
Organize vacation itineraries by pre-booking activities in advance and while onboard i.e. shore excursions, dinner reservations, entertainment, and make purchases including gifts (wine, flowers, and treats).
Call and message guests onboard through the app, including Group Chat*.
View ship itineraries, port information, and daily activities.
Review your folio for onboard purchases in the app.
Check Latitude Reward points and learn more about our CruiseNext program.
Review disembarkation information including immigration and easy walk-off details.
*Calling and Texting Package has a nominal one-time fee per person for making unlimited onboard calls and texts during your cruise.
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User Rating
4.72 out of 5
9,592 ratings
in Canada
5 star
7,657
4 star
1,486
3 star
271
2 star
57
1 star
121
Ratings History
Reviews
Most features don’t work
* caveat* I am fully aware the features intended for on ship won’t work, but a user should be able to navigate to their booked trip more easily. Similar to other reviewers, finding my itinerary and cruise details (aside from the date/countdown) are difficult to find. There are scrolling banners that have (I can only assume) helpful info with titles like “Here’s how to get started …” or “Book your before or after cruise hotel… “ clicking any of the slides doesn’t take the user to anywhere .. it’s the epitome of frustration. Stop driving traffic to your app if your app doesn’t allow the user to use it 🤷♀️
Deception
Le personnel semble fatigué et moins aimable .
Frustrating and buggy experience. Worst aspect of NCL.
We had a good time on our NCL cruises, but this app is by far the worst thing about NCL!
The main issue is that it disconnects you at least once a day (while on the ship, connected to WiFi), forcing you to reenter your NCL credentials. Then, it often refuses to let you login due to a technical error until you delete the app data. This happened consistently on 4 different phones in our last 2 cruises on the Breakaway and Jade.
Here are three suggestions to make this app better, other than fixing the disconnection issues.
1. When you’re off the ship at a port, the app refuses to show you any information, not even the ship’s departure time from the port you’re visiting! This should be visible whenever not connected to the WiFi. No, the eDocs aren’t sufficient as they can be out of date.
2. There should be a WiFi Login/Logout button always accessible in the header of the app, whether you are logged in the app or not. This, I suspect, would alleviate a lot of the pain in using your WiFi package; Every time I walked by guest services, I noticed people complaining they wasted all their WiFi minutes because they couldn’t figure how to logout due to the bad UX design. Come on, this is an easy fix.
3. Note to the developers: On IOS, you need to configure the info necessary (the app URI) for password managers to work with your app. It’s VERY aggravating given the frequent disconnections.
The disconnect issues happened on iPhone 15 Pro Max, iPhone 13 and a Galaxy S22+. I suspect this is caused by bad error handling: The app shouldn’t disconnect you when it encounters a transient connection issues due to spotty WiFi.
Incorrect field length
It seems such a simple thing but I’m unable to add by reservation to the App because the reservation code provided by NCL is 8 digits and the App only accepts 7. I tried dropping the fist digit but that didn’t work either.
Bonne application mais connexion difficile
Cette application présente presque tout l’information dont on a besoin pour la vie sur le bateau. Mais les usagers Androïdes ont de la difficulté à se connecter sans consommer leur forfait Internet. Plusieurs abandonnent.
Ridiculous lines
NCL has taken a nose dive in service while charging 5 star pricing.
30 minute plus lineups at every bar at all times is inexcusable.
So easily avoided by adding 1 bartender during the busy times ie-dinner.
Last night the bartender not only had to make the drinks but also clear all the discarded glasses.
It appears that the suits in the C suite offices decided to cut down about 25% of the staff on the front lines reducing the overall experience for all while padding their pockets.
I’ve been cruising with NCL since 2013 and feel forced to explore other cruise lines.
Français
Bonjour j aime bien l application mais je suis incapable de mettre les informations pour les excursions en français.
A lot of bugs
And very hard to navigate
Cannot create account
After numerous attempts and ensuring that I have properly filled all required fields, the app does not activate the CREATE button. If this is standard for the app’s functionality, I can only imagine issues later on if I am able to creat an account.
Vive Norwegian cruise
Nous serons à notre 4 Eme croisière avec Norwegian et nous sommes toujours aussi satisfait
