CycliqPlus

I’ve had this product for two years. Right now it’s a light for the back of my bicycle. The card hasn’t recordered in weeks. The only reason I discovered this is because I’m now monitoring the battery life. The unit isn’t recognized by my computer at all yet somehow a software update was installed? How is this possible? This should be plug and play with updates, recording and support. This is my 2nd unit as the first one was replaced under warranty and I’m having the same issues. Do better for the price you are charging for this.

The app is a total doom loop. Prompts go like this: 1. Register your device 2. Follow directions to register device 3. Zero feedback in app or email if device actually registered 4. Update your firmware 5. Register your device 6. Warning: device already registered 7. Update your firmware 8. Register your device 9. Warning: device already registered What a load of crap. Nice idea, very poor execution.

That’s it. That’s the review.

The iOS App will not recognize the outdated firmware of my brand new Fly12 Sport or allow for it to be updated.

Excited to get my new Fly 6 Pro given how crazy drivers are nowadays. Camera seems fine, records for hours on end, has two bright flashing red lights you can turn on for safety, and footage (downloaded to computer with cable, as this app does not seem to allow the promised wireless video file connection) seems sharp. The app is buggy: cannot activate button to update firmware, for one. Also, inconsistent and frustrating to connect iPhone to camera to access video files, which is one big feature of this new camera.

The latest version crashes immediately after launch on my iPhone 15 Pro Max iOS 17.5.1

I would love to like this product and company as they seem to be the only option for a combo light/camera. sadly, the service and support is the worst I’ve ever encountered for cycling products and close to the bottom for every service experience I’ve ever had. Support materials describing how to do various normal functions are either baffling, missing, or flat wrong. That might be tolerable if I could get meaningful support through a company, communications channel, but the support people I’ve spoken to there have preferred to spend their time telling me why I’m wrong, and then offering to do nothing. The shoulder shrugging a difference I get is unbelievable, It doesn’t help that they’re located in Australia and have a 12 hour time difference with the US. I’m fine with dealing with credible that aren’t located here but in most cases companies make some arrangement to be more responsive. This is particularly weird as I would imagine the US is a top market for them. So as I started with, I would love to say these guys do a great job, and I’m delighted with her products and their support, but they’ve got a long journey ahead to get to that.

Too complicated

Figuring out how to download video or update S/W is just miserable

Use your computer to control and view your recordings. Don’t try to use the phone app. It’s frustrating to use. Even deleting the app and reloading the app doesn’t help. The phone app is slow, the screen freezes and locks up requiring an app shut down to try again to use the app; which then after reopening again won’t work well. It doesn’t connect well to my Fly12. The app is not recommended. My star rating could have gone lower if that was permitted.