Discovery Bank

Great App Thanks

Overall the app is ok. However, it still needs some work. It is slow and not very responsive. For the entire banking experience to happen through the application, it should be faster and more responsive. There is a bug in the financial analyser, where foreign transactions are added as the same numerical value but in Rands. For example, €5 is added as R5, which is annoying to go back and correct. Dark mode would be a nice addition.

I have had to disable push notifications for the bank app because Discovery also uses push alerts for competitions and promotions such as Grand Prix tickets and when they promote concerts. Push alerts from a bank app should only be about transactions or else users are trained to ignore important things from the bank and great alerts from the bank as not urgent as they could be marketing. Growth hackers in marketing overriding security best practice.

Irritating that after each update something stupid is an issue. Now need to redo photo again. Are these things tested

The worst banking service I have experienced in my many many years as an international businessman.

Big fan of discovery bank since it launched. Things I like: Easy equities integration. Fx bank accounts that allow me to convert, send and spend in pounds. The cheapest pay as you transact account is more competitive on a cost basis than one might have initially thought. Apple pay, Google wallet. Financial analyser of your spend is really useful. Good savings account options Really nice colour palette and decent app that will hopefully improve and refine with time. The bank account confirmation letters, statements and proof of payment docs are all really lovely, professional looking documents that you can feel proud to send out when necessary. It also makes the app a nice place to be. Things I don't like: No in app chat with support staff. Eft fees between discovery clients shouldn't be the same as sending to other banks Certain other fees, like those to send money overseas could be more reasonable, given the low cost nature of a branchless neobank. Misleading rewards. After using the rewards stack feature on their site to see what I could get back on my spend based on my vitality money level, it advised that I would get rewards from Woolworths as well as fuel rewards and flights if I got the discovery credit card. I got it, used it for a few months, only for the Woolworths and pick n pay options to be unavailable for my banking product on the app. When raised with support staff via twitter, they did confirm that the rewards stack calculator was wrong and that I needed to have vitality in order to get food rewards with the credit card, even though the calculator allowed me to explicitly state that I don't have vitality and still said I would get rewards with Woolies etc. Discovery's rewards are often not worth the hassle. Paying high fees up front for credit cards or full banking suites to be eligible for rewards, only to find you then need to sign up for other products with chunky fees like vitality, and then spend over a certain amount every month and achieve other targets before you reach a reward that even comes close to netting off against the fees you paid already just doesn't seem worth it. For some it may be worth it, but I found the practice of handing money over up front and then having to spend loads and jump through other hoops every month just to make your money back from the fees alone, nevermind actually get more than you paid in fees, to be not worth it. Good business model for discovery. Receive cash up front and maybe pay out a bit

It doesn’t accept international payments I followed up with the bank and no1 bothered to respond to my query.

I have had to disable push notifications for the bank app because Discovery also uses push alerts for competitions and promotions such as Grand Prix tickets and when they promote concerts. Push alerts from a bank app should only be about transactions or else users are trained to ignore important things from the bank and great alerts from the bank as not urgent as they could be marketing. Growth hackers in marketing overriding security best practice.

I am really happy with Discovery bank app. It allows me to do everything with ease and great savings. The incentive goals and rewards are really worthwhile if you work at it. I love the 20% discount for purchasing prepaid electricity and water. The only thing missing for me is the functionality to allow for budgeting purposes. I previously used the 22seven app which makes tracking and budgeting so easy. This integrates so easily with most banks to consolidate spending. But not Discovery bank. This is really sad - budgeting is such an important part of good financial management - and to limit ability to do that is quite disappointing.

The responsiveness and stability of the app is exceptional. The added features with each version are greatly appreciated. Well done Discovery Bank.