doTERRA Shop

It’s so frustrating that everything in the app is always moved and it’s so hard to navigate around, you have to type in search bar to find a product. In all the app is not well put together.

Every month it seems the app updates are getting worse and worse, not sure if this for only Apple users but I feel like I’m in the stone age with all these horrible updates. They got rid of all the buttons to go shopping with, you have to type in for skin care, hair care, new products, products on sale it’s so not user friendly especially if you don’t know what your looking for and want to look around it ain’t possible. And now this latest update doesn’t allow you to pay with account credit, ever since my checks haven’t been getting sent to me I’ve been just using my account credit to get my products, just went to check out and at the top of the screen there is a toggle to let you use your account credit on and off before it was a button under the payment card that you would check. Any who I toggled the new switch on went to check out and it’s still not using my account credit 🤔. If they don’t get this app fixed, it will be the push I need to get off I’ve been with doTERRA for 13 long years and this is disappointing to say the least.

This app has had a number of updates but sadly seems to be going backward rather than forward. It’s very difficult to find products. There’s no link to find haircare, the facial line, supplements…etc. So instead of ranting I’d like to make a helpful suggestion that would make this app user friendly especially for those who are new to using it. There are quicks link for respiratory, musculoskeletal, nervous, integumentary, digestion…. Add links on the same page for “skincare, spa, hair care or simply body care”; “nutritional supplements”; “cleaning products”. I think you understand. I have the most recent update and it will take me more time than I have to brows the website for what I’m looking for. The “”Brows All Products” link used to have a link for everything including new products and special offers. Please make it easier to find things. Thank you.

The app doesn’t keep me logged in, so what’s the point???

Preset categories are awful (ie, no home cleaning, etc.). Browsing is difficult. Basically you have to know what you’re looking for. I like that I can manage my monthly order on it but even that’s difficult. Why do I have to log into my account every time I open the app? Annoying. No other shopping apps I use require that hassle. Y’all have enough money to pay professionals to develop a decent app so LFG.

Except I have to restart my phone to access my account. Everytime I try to access my points, for example, it takes me back to log in. I can shop, I can access my loyalty order all fine. If I restart my phone it works till I try again. Help! Thanks!

A few months ago, an update was made which removed the ability to see ALL products. I feel like I am missing out on a lot of things I would potentially be interested in purchasing, because I don’t know it’s there and/or don’t know the name of it to do a search (particularly new or limited time items). I’ve been a Doterra user and advocate for years, so I can only imagine how new users are feeling.

Before this update I was able to browse all products and my account would stay logged in. Now, I can only browse oils and not any other products. Also, I have to log in every time I open the app.

Tried numerous times to cancel my membership but can’t find any contact information. How does a person stop membership after a year?

I’ve been using this app for years and it makes my life so much easier! I can find all the info I need, easily edit my monthly order, and quickly make personalized links to the products I want to share. The app is so easy, and they keep improving it. Thank you!! 😍❤️🎉