Dreamehome

This app is unfortunately poorly rated but my experience in setting up my vacuum has been great so far. A lot better than the brand that starts with an E. I’m optimistic for it to continue to go well. If this review is t updated you can consider it going well.

When I saw how few and bad the reviews were, I got kind of scared. But when my bot arrived and I started using the app, I was totally relieved. If you are anything like me, relax! This is by any means a full-featured, awesome app. You get every control you ever need (or even dreame?). You can even tweak the tiniest details in the workflow. P.S. I just had to write this and support Dreame because it's an awesome company. -- Future suggestions 1. Why are pause and home control above the icon on the dashboard? This is bad UX. Same thing applies to shortcuts and camera. 2. I added a carpet manually. Will the mapping be automatically refined by the bot? What's the use of adding furnitures? These are minor matters that certainly will benefit from more info-sharing. 3. I understand your design thinking. But allowing more settings to be changed when the bot is running could be a good thing. 4. When the robot shares pictures of obstacles, there should be a button to ignore the one I'm viewing if it's wrongly detected. And ignoring obstacles should be possible midway through the process. 5. Give us more info about the cleaning process and what stage the robot is in.

I have the L20. It’s a great product however this app is glitchy and slow. Tech support is also non existent for this company

This app is terrible. Can’t even connect to wi-fi, can’t set anything up. But it’s very good at asking to send me marketing emails. Five thumbs down.

This is so bad. How and why does my robot vac that has been working fine for months just randomly one day disappear from my app, and now I can’t even use it. I even tried re-adding and still won’t show up.

This app is likely made by a company completely separate from the one building the robots. It’s really bad. It also has ads. I didn’t pay $2000 for ads. It’s also full of bad translations which is hilarious to see in 2024.

Can only get a fully refund if in box. I have tried for hours and hours, tried every trick on the internet to get this thing connected to WiFi. Never connects.

The app is extremely slow to run and responses are delayed to the point that you begin wondering if you ever pressed a button at all. I am used to immediate responses when pressing buttons in apps and this is very, very far from it.

The overall UI/UX of this app is really bad. It is not intuitive as one might think. The mapping of the house by the robot needs to be fine edited, of course, but the ability to do that on the app is very limited. Rooms have been created and named but there is no way to simply edit the room names. Tapping the edit map icon and Rename button opens the screen to rename the whole map but not an individual room. Wall adjustments are limited to moving them using a plus/minus button but I’m unable to redimension the wall if it is wrong I want to love this app but sadly it’s not ready for prime time.

The app is so frustrating. This is the second time they have updated the app and it rendering the vacuum off-line. Oddly enough the update is to fix bugs. Once again, an update created a bug where you cannot use your vacuum. Please fix the app!