Drive Sally

I really should have checked the reviews before renting from this place. First things first, they do NOT answer the phone at all, and for proof you can call 646-883-4280 for yourself to see. Most of the communications will be done via text messages and they will take forever to respond. They required me to make a $300 deposit, then pay another $147 for a prorated amount and then 2 days later charged me $425 for a week in advance, which of course if the purpose of you renting this vehicle to drive for Lyft/Uber no one is EVER going to make that amount of money in 2 days. Charged me a $50 late fee after 1 day of being late, of course I had to make a payment arrangement to be able to pay the amount. Since I still didn’t have the money by the payment arrangement, they turned the car off remotely and demanded I pay the money by the next day before 5:00 p.m. Since it would have been impossible to make the money with the car turned off I asked if I could make a partial payment to be able to work and make the rest they responded rudely by saying the contract is now canceled and it would be towed immediately. I was baffled since I asked politely to make a partial payment and they responded with canceling the contract. I asked why would the cancel the contract and at least give me a chance until 5:00 p.m. to see if I could borrow the money from someone. They said nothing, I called several times and no one answered. So I was able to still come up with the money and I paid it before the deadline. However after I made the payment they reported the car stolen and still came and picked up the car anyway. I don’t understand how this isn’t theft and fraud and how they’re able to still operate. It’s absolutely horrible customer service, and this feels like predatory lending practices. It’s designed for you to fail so that they can make money off of you.

When you return a Sally car they do not give you any interest on your deposit of 300.00.

You can’t even view the vehicles before uploading a driver license app is buggy and it won’t recognize the driver license. You also have to put a deposit. I can’t imagine dealing with customer support if anything does happen.

They will make you pay a $300 deposit and ghost…

I am deeply disappointed with the abysmal customer service and the consistent issues I have encountered with the vehicles provided by Drive Sally. This is now the second vehicle I have rented from them, and once again, I find myself facing mechanical problems. It is evident that Drive Sally prioritizes money over the well-being and satisfaction of their customers. Not only do they fail to address the mechanical issues promptly, but their lack of responsiveness is truly disheartening. Attempting to contact them is an exercise in futility, as phone calls go unanswered and text messages are ignored. It is utterly frustrating to be threatened with consequences through text messages when they can't even bother to acknowledge our attempts to reach out. The disregard for their customers is appalling. Drive Sally seems to have no concern for the individuals who rely on their services and faithfully make payments. However, the moment a life event occurs that temporarily hinders our ability to pay on time, they show no empathy or understanding. I am left with no choice but to explore legal action against Drive Sally. Their poor customer service and faulty vehicles have caused significant inconvenience and frustration. It is clear that they prioritize profit over providing a reliable and satisfactory experience for their customers. I strongly advise others to reconsider renting from Drive Sally. Their lack of professionalism, responsiveness, and concern for their customers' well-being is simply unacceptable. It is essential to support businesses that prioritize customer satisfaction and uphold their responsibilities.

Beware, they require a $300 deposit that they require before you can even see the types of cars they have available, if they even show you anything at all. I’m on day three not able to get anyone to answer the phone, no where to rent in their app, and no one is responding to my email. That was my last 300 and i feel like im stuck. I do not recommend this company, buyer beware..

No way of getting a refund or cancellation of reservation The phone number given only rings and rings.

They work with you on late payments and give you time and discounts all the time. I’ve been renting from hertz and kinto and by far drive Sally is the best rental company ever and they’re affordable. Definitely worth it

They are trying to charge me $1400 to rent a Kia forte for 10 days. This company is a scam and they are continuously trying to pull money from my account.

There’s not any way I can see to look at vehicles. They just get your info then demand a deposit. They’re already the most expensive service I’ve seen why would I give them $300 when I can’t look at the cars?