Drive Taxis

Amazing service.

I prebook all my journeys on a Sunday and generally don't have any problems. In the last few weeks my 7:30 car has arrived at 7:10/15. I don't rush around as I booked for 7:30. I've had a couple of drivers knock on the door and ask why I'm not in the car - to which I have politely replied "I booked it for 7:30, need to sort my dogs out and I'll be out" Unfortunately, had a car last week that arrived at 7:14, got the automated call. Walked out my front door at 7:20 to find no car. Came back inside and checked the app as I know drivers sometimes decline jobs so it's reassigned but nothing. Tried to book another and couldn't get one. Booked with an alternative company. Cost me £6 more and I was late to work. Checked my emails once underway, to see an email saying my journey, booked at 7:30 was cancelled at 7:14. Not redirected just a job sheet with a strike through with cancelled. I was out before the time I'd booked for. I've been doing the same trip morning and evening for 10 months!

Lovely bloke

I always use Drive and never disappointed. Trustworthy and with care.

I got a taxi after not leaving my house often and the driver accused me of not paying online and kept me in his taxi at 4 am in the morning she. I said I felt uncomfortable he said I had to wait until my partner came out and also he rang the office to check. I will never ever use them again

The GPS is god awful and when I called support and told them the taxi arrived to a different destination she blamed me for the mistake!

Booked two cars today to take cat to vets for health check. Both drivers were very good but the lady driver who brought me home went above and beyond. I have mobility issues and she very kindly got out and took my cat carrier safely in the car and on arrival at my house she also jumped out the car, lifted my cat out the car and carried him round to me. Lovely thoughtful and caring lady. Thank you!! She is a credit to Drive !

Apple Pay option has stopped working! Trued multiple cardds so not an Apple Pay issue.

I love the app but have a problem with trying to get a car if using my card. The hooks.stripe seems to not work properly on the app and the Apple Pay is impossible That is the only downside

I wouldn’t normally write reviews I read them so I should write them really…I haven’t been using the app for long it was my son who originally started using it and I was constantly getting him to book my taxis, I would transfer the money to him (annoying for him we don’t live in the same house). I decided to take a look for myself….I contacted him in a panic and to his amusement let me panic because I thought I had ordered a taxi from Hull…relieved that the taxi was on time and I didn’t get charged from HULL he told me that it was what the app shows as. I have now used the app a few times and it was for the same reason my son was I don’t carry cash and had problems being able to pay for my journey by card, my partner who thinks he downloaded the app before any of us, yet still can’t use it which is amusing to all considering that it is fairly simple to use (we call it idiot proof to him)as not many drivers had card machines so it would be stopping at ATM. I can’t even say how much now booking a taxi is, you make it clear to the customer everything we need to know about the booking, the apps guide u through the process including the cost but this is the best in my opinion, the DRIVERS ID NUMBER, CAR DETAILS AND FULL NAME OF THE DRIVER IS SENT TO YOU AND LETS U KNOW THE DRIVER HAS ARRIVED AND WHEN THE PASSENGER HAS BOARDED. So to sum it all up…..simple to use app, fantastic service from the start to finish and it’s paid for in advance. In all the time my son has been using app he has encountered one problem which was a taxi from my address to his home went to his house first, ordered another one had to pay again but once disbuted refund was made with in the hour. Well worth the download. Thanx Drive Original customer of urs for years