SEM e-Service for Customer

Key Features
【Equipment Management】
1. Add / Bind your machine by machine serial number
2. View all your owned SEM machines in the equipment management list or distribution on map
3. View the equipment running statistics report
4. View equipment fault data in the past 30 days
5. Receive equipment high grade fault alarm
6. Use Geofence to manage fleet
7. Real-time navigate to the target machine location
【E-Book】
You can view the specific E-Book associated with the serial number of your machine after a successful binding.
1. Search by machine model, serial number & parts number
2. View by module
3. Download PDF format for offline viewing
【Service Manual】
You can view the specific Operation & Maintenance Manual associated with the serial number of your machine after a successful binding, and other types of Service Manuals related to repair and maintenance after submitting an application to your dealer and obtaining approval, such as Troubleshooting, D&A Video etc.
1. Search by machine model, serial number & keyword
2. View by module
3. Download PDF foramt for offline viewing
【Other】
1. Support login with CAT CWS ID
2. Support night mode
For initial setup of the App or any technical issues, please get support by:
1. Contact your dealer
2. Feedback via the App (Expected to go live in March 2022)
3. SEM e-Service official support email: [email protected]