Elerent

Do not use ! I couldn’t end the trip - I moved scooter 3 times and ended up where I picked it up - constantly said error and then would not show and end trip option. 38’ ride ended up billing me for 329 ‘ at €116 which they have taken . Tried calling and messaging on WhatsApp- no answer or response. Ruined a day of my holiday !!

Response time terrible for the issue and scooter did not move an inch. App completely blocked. Disappointed.

I wish I read the app reviews before using. I’m in Corralejo for a week and seen everyone using the e-scooters and figured I’d give it a go. After numerous attempts I managed to get on to an e-scooter and the ride was fine but at the end of the journey i returned the bike back to the exact spot I picked it up from and tried to end journey. It said outside of business area? The bike then locked and an alarm went off when I moved it. I tried to take it back to another location as to be fair I did get the bike from outside the green area and though maybe someone else just dumped it previously; this was literally just a few metres away. I tried and tried and tried and tried to end the trip and it still kept saying outside of business area. I then noticed it thought the bike was now somewhere else and I didn’t know what to do. I called the support number and the line rang once and kept cutting out after a short message in Spanish. I then found another number on the app and it said to message on WhatsApp which I did. I called and was shouted at by someone in another language so I sent them a message to which I got the following response “ Hi listen to me I can't help you this number is not customer service that can help you call another number I'm sorry have a good day”. After over 30 mins of trying I gave up and the timer is still going up as we speak. I jumped online and seen these reviews, instantly blocked my card and that will be the end of that. The only bonus is I get the 12 min ride for €1. More than happy to pay what’s owed but I won’t be ripped off or robbed when I’ve done everything as needed. Consider this a small win for those that have been conned before. They were really fun to use but the app is appalling. Best advice I can give is pay the extra and rent them from a shop, they are fun.

For two trips costing roughly 2 euro each I have been charged 8.99 euro six times in the same day !!!!

I haven’t used this app since I was in La Caccia last year and they have started to take money from my account without a purchase of any kind and without my permission. More trouble than it’s worth. Beware. I had to contact Visa direct In order to dispute the illegal transaction which I won recently. Please don’t use Elerent.

I used this twice, both times I was in a never ending loop of trying to end my trip. It would successfully submit the photo but then give me an error message when I push end trip. I had to call them. They would not refund for the extra 10 min as a result of not being able to end the trip. They tried to blame me and my connection saying I closed the app - I didn’t and mobile data connection is perfect - zero down time. The problem is the app.

I got scammed I paid then out of no where they took 200€ of me and they didn’t reply to me and they keep the money

They take your money, refuse to say why and then refuse to respond. They keep saying they’ll call to resolve the dispute, but I’m still waiting. Genuinely avoid.

Rip off- charged us €9 for a 2 min journey! AVOID!

App glitches preventing you from stopping a rental resulting in an extra £18 charge!! Customer service have completely ignored me and some stranger used the scooter all over Kos!! Rip off!! Avoid these cowboys