EntraPass go

We have used this app and system for several years. It is crucial at times to be able to use the phone app to allow people when someone with a properly authorized FOB isn't accessible. For the last four weeks, the app has been worse than worthless. Our service providers have been given absolutely no timeframe for resolving this issue. No service and no answers is a business model that will put you out of business. Please fix this issue! It is literally paying for problems.

Doesn’t work on iOS 18.2

Been using this app to control our facilities for years. Ever since upgrading to iOS 18.2, it no longer works. Please fix your app!

Needs significant updates to work on iPhone. Tired of asking for updates. Should not be promoted as designed for iPhone.

Systems no good

At the suggestion of the professional installers, I agreed to use this App to access cameras, alarm system and zones and various gate controls. It works marginally ok on an Apple computer, although certain elements like the “virtual keyboard” do not work on a Mac. On the iPhone, it is terrible. It takes forever for the cameras to load, and of 85 alarm zones, 9 show up. Additionally, the remote ability to arm the system and disarm the system, a rather critical feature, does not work at all. What is frustrating is that this issue/problem was identified in early November. It’s now January and still not fixed/addressed. The answer is always: “we only have one technician who works on Apple products”. Until they get serious about their product being compatible with Apple products, I would wait or find something else that is truly Apple compatible.

Stop asking if I enjoy the app

Service is good

Opens great but crashes every time a user is selected. Tried reinstalls, reboots, etc..

App will no longer work after upgrading to iOS 15.1.