eSmartLock

Since the latest update I cannot register new fingerprints on my lock. Please look into this !

您好，我有一个建议，我不确定是否可以从软件方面进行，但我是否可以建议从应用程序启用一个选项，以使锁始终处于待机状态且电池使用量最少？这将是一项有用的功能，因为您不必走到门口并手动唤醒锁，然后就可以使用蓝牙解锁。取而代之的是，人们只需要在蓝牙范围内就可以从远处解锁锁

Purchased a smart cabinet lock and this app was “required” to ensure Bluetooth unlocking of the lock. Many of the recent reviews were extremely negative of this app, and they’re definitely correct! I can’t even register for an account because my password is “too long” at 17 characters when the prompt is “6-20 characters”. I’ve tweaked the password, weakened it — which is a red flag on its own — and reinstalled the app 6-7 times and nothing worked. What a mess.

I got one but is registered to someone I dont know, how do it reset it ?

If you need to add another person’s fingerprints, this thing is infuriatingly NOT user friendly. The app is pointless, just let me program the lock!

Door handle looks good. App won’t let me register to create an account. Can’t even get paired to door handle to set the code. Useless unless fixed.

Cannot get the app or lock to Bluetooth to my iPhone. Bind unbind doesn’t work. Tutorial goes so fast can’t follow what is going in.

Lock works good, but the app is TERRIBLE. I entered my password 8 digits and it said 6-20, and I used the eye button to see the passwords and they matched, I clicke register but then IT LITERALLY SAID 6-20 DIGITS AND I TRIED AGAIN MULTIPLE TIMES BUT IT STILL DIDN'T WORK please fix.

I’m hoping the developer will see this review and actually help me. My daughter and I both bought locks, my daughter got a new phone and switched apps and lost her username and password and there is no way to retrieve it and she’s tried many many times.while her padlock I can add to my account, I cannot edit the name nor can I add any users because my daughter cannot relinquish control of the lock. I hope one of you developers will find out how she can either reset the lock or get back into her account. Other than that, you only get four stars for that.

I’ve done everything but the Bluetooth disconnects every few seconds. I have to find help to cut off the lock. I do regret this