EVCS

I was able to get maybe 12% of charge over the course of 1 + hours and nearly 7 attempts to get the charge to work. When it did work, it would abruptly end session without reason. I called for support 3 times. They couldn’t help me. Now my credit card has a handful of $50 “temporary holds”. My gut tells me to monitor these amounts like a hawk and make sure it is returned to me… it feels very sketchy that they would make a charge for each attempt without successfully connecting and actually charging my car…

The app has lots of bugs. One big bug is that on smaller phones, Register and Forgot Password links overlap, and thus you cannot reset your password. In order to reset your password, you either have to borrow a friend’s larger phone or call support and have them send you the reset link via email. They refuse to fix the app. They just don’t care. Second big bug is app randomly logs you out when using the app, and you cannot log in again, giving you the invalid credentials error. Only solution is to reset password, which can only be done in the app. Why you can’t do it online on a PC or a mobile browser is beyond me. They just don’t care. As for charging, in Los Angeles they have the best monthly unlimited plans, but… chargers are all 50 kW max,so expect to charge in 60 to 80 minutes. Chargers are also offline often. Chargers also in extremely bad neighborhoods like Wilmington and South Central. There is a huge gap between South Cental and Anaheim where there are no chargers. So few chargers. I suffer because working rideshare I need to save every penny. Only use this charging network if you are desperate.

Only half or less than half their chargers work. You start charging and the shut down after a few seconds or minutes. Some don’t start charging at all. Wasting time, energy, and money trying to drive to different stations only to find they don’t work. I go back days or weeks later and the same chargers still don’t work even after having called in and reported the non working chargers. I pay $99/month for what? This is unacceptable and EVCS doesn’t care to fix their problems. I also go to charge at certain “100 kw” chargers and can only reach 41-43kw/h charge speeds. Terrible.

I couldn’t get the app to start any charge. The chargers I tried were old and badly maintained, and the app kept timing out. My financial info was saved to my account, and all looked to be set, but I couldn’t get multiple chargers to work. I went to a different company’s charger and had no problems.

Great charging network but first time using a charger ever the app kept locking up/self closing during the scan the charging station part. This happened 20 times till I could figure out a way to make it work!

So many problems with EVCS and this app: - Using a credit card directly without the app on a station never works - Forgot password flow is completely broken and EVCS refuses to fix it. Internal teams have reported to me that they can’t even use it themselves - There is no reason this app should ever log me out - Desperately needs Face ID auth or pincode

No issues with the service and the stations themselves are the best out there. Unfortunately, the new app (iPhone 15+) crashes when trying to scan the QR code for a station. Had to turn off permissions to access my camera entirely since the input to enter the station ID manually is on the same screen as the camera/QR code viewfinder.

So none of their chargers seem to work on non Tesla vehicles. Each time you attempt to charge, they put a $50 automatic hold on your account. I tried 2 separate chargers on Saturday. I was not able to charge my vehicle either time. They did not remove the $100 charge by end of day. So I called, they informed me that the money should automatically be released which I assured them it was not. I realize we just had Memorial Day and called today, Tuesday, I was told again it should have been released by this morning. I was then shamed for not having an account but pay as I go with my debit card. I was informed there was nothing they could do to release the two $50 holds on my bank account and I would have to call my bank. So not only was I not able to charge my vehicle at their location, but they refuse to release my money and my bank Chase has been even mode yes led by claiming they cannot do anything it has to be this dog and pony show.

Had high hopes since the bar is set so low All says tesla chargers are available at location but they're not. And then, they go so far as to identify each charger prominently by station ID Number on the app, yet don't label the charging station with the station ID for the person trying to charge. That's just flat out stupid. But they're in good company, having a commitment to bad UI/UX seems to be a requirement for these charger apps to get funding. I really wanted to use this service since its close to work but unfortunately it's just another crappy set of charging stations that ll lie mostly unused because the supporting all doesn't work very well for the end user.

I had to plug my car 7 times one day every time the app holds 30 dollars from your account I called customer service they said I need a subscription in order to see if they can help me Every time I plug my car the charger shuts down and I had to move to at least 2 different locations to see if the other charger works