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There are many good aspects to this app in its simplicity and navigable pages, but unfortunately it consistently fails to deliver a paid up outcome. There is always some logic fault/problem which doesn’t compute or allow you to check out. We are parents of twins who are registered to my spouse under her email account, but in checking out on the app, for new swimming lessons, it insists they have individual accounts that we log in to to complete the transaction. They don’t and so we can’t. It’s so frustrating!

when the app works its nice but it barely works. i’ve had this problem many times and no matter what it still never fails to disappoint me

Dear Team, you are doing so well at welcoming visitors, checking us in etc. But the standards of cleanliness are awful. Please clean the pool - the tiles themselves need scrubbing where hands grab the rail and the water had hairs and other floating items in it. The changing room floor is also dirty. Sorry but these are basic things and I expect more for my money.

Dreadful app it was so easy before to book at any Sheffield venue for any activity- this is useless!!!!

The app used to have the option to add another person to your booking, which was great when taking my children for a swim. That option now seems to have been removed, why ? This is a ridiculous oversight when the app is for over 17’s only.

This app and the website counterpart has to be absolutely positively the WORST piece of website UX (user experience) I have ever encountered! You cannot make bookings for multiple people from one account. It is impossible. It forces you to pay for one thing and one thing alone as a single member. It’s difficult to navigate, find anything, book anything, and is - frankly - not useful in the slightest. Our local leisure centres have all moved to this terrible system.

Very impressive

Half the time you gotta go to reception anyway because the app doesn’t work

This is one of the worst apps I’ve ever experienced. My wife and I just spent 10 minutes trying to find details of our son’s lessons to no avail. Complicated interface, unintuitive and difficult to use. Even the website is terrible …which the app often directs to. We couldn’t even find if we have a lesson this week. Just trying to book a swimming session is tough. There was a line of people last time I went struggling to get access to the centre due to the new security system.

Ridiculously complicated app that simply doesn’t work. Currently stuck in a loop of trying to add a PAYG membership -> forced to log in -> forced to change password -> logged out -> log back in -> no memberships added. Unable to book any gym classes due to the above. I’d give this 0 stars if I could because it fails totally in its primary function.