Forced to install
It’s a slimy marketing technique to be forced to download an app to view the tickets I just bought on a website. Most apps will allow you to receive the tickets to your email and the app is optional. Users need to stand up to aggressive apps like this and let them know we won’t deal with their marketing tactics that are not in the best interest of the user. I shared a ticket I bought for my girlfriend, assuming she’d be able to view it in her email. Nope, we got to the venue, she opened the shared ticket email and had to install the app right there in line. Poor internet connection because we’re at a huge event so it took 20 minutes to install. A ticketing app should be a painless tool that helps us enjoy the thing we’re actually here to pay for—the concert. You’ve made the app a central part of our evening and the reason for our frustration. I’m telling everyone I know that this app is poison.