Fine Gardening Magazine

I worked in the nursery business 20 years ago so I have been enjoying my subscription with a lot of new plants and products. The new developments have been intriguing! Thank you!

Update: Appalling! After calling to have my access fixed AGAIN, my ability to access content on the app is broken again. Instead of fixing the problem, customer support said I needed to access from a web browser. I CANCELLED my subscription. It should not be this difficult. I have been a subscriber for many years. I love the content but an frustrated with the platform. Until recently the app worked okay. However, after renewing my subscription a month ago, the app continues to ask for payment to view the issue I should be able to access and have already been sent in the mail. Customer service contact information in the app is incorrect. Luckily the paper magazine includes a working customer service phone number. The helpful agent explained that Taunton Press has outsourced their customer service and subscription services. He also confirmed my subscription and explained that there is a known problem with the app and access to issues. He took my information to send a request to another organization to resolve this problem and explained this issue usually takes a week to have fixed. Meanwhile, TAUTON PRESS, you are paying your subscription management outsourced to answer questions about technology problems. You are wasting their time, and the time of your members. PLEASE PLEASE PLEASE, TAUTON PRESS, if this is a known issue, please address it PROACTIVELY. Do not wait for your loyal, paid-up members to become frustrated, call a customer service number that has been disconnected, find the correct customer service number in your magazine, only to finally to be told to wait a week for someone else to hopefully address the problem. PLEASE fix the app access for all entitled members and then notify them that this has been done. This just makes good business sense.

I have been a subscriber for many years. I love the content but an frustrated with the platform. Until recently the app worked okay. However, after renewing my subscription a month ago, the app continues to ask for payment to view the issue I should be able to access and have already been sent in the mail. Customer service contact information in the app is incorrect. Luckily the paper magazine includes a working customer service phone number. The helpful agent explained that Taunton Press has outsourced their customer service and subscription services. He also confirmed my subscription and explained that there is a known problem with the app and access to issues. He took my information to send a request to another organization to resolve this problem and explained this issue usually takes a week to have fixed. Meanwhile, TAUTON PRESS, you are paying your subscription management outsourced to answer questions about technology problems. You are wasting their time, and the time of your members. PLEASE PLEASE PLEASE, TAUTON PRESS, if this is a known issue, please address it PROACTIVELY. Do not wait for your loyal, paid-up members to become frustrated, call a customer service number that has been disconnected, find the correct customer service number in your magazine, only to finally to be told to wait a week for someone else to hopefully address the problem. PLEASE fix the app access for all entitled members and then notify them that this has been done. This just makes good business sense.

Can’t log in! Annoying, please use money from subscribers to fix app!

I subscribed to all access. Am now looking at reviews from customers facing the exact same frustrating issues I am dealing with on my iPad—only to realize these reviews were written 3 years ago! 5 years ago!! Hope my print issues actually make it to my mailbox!

I paid for full access to digital subscriptions and the app won’t give me access. The app insists on trying to charge me for what I already paid for. I paid for full access via the website.

Every single time I want to read or reread an issue I am have to go to go to my account, restore and download the same issue I’ve already downloaded once and maybe many times if I don’t read the issue in one setting. I can’t even login to my account, as it won’t accept my email. Also, I can’t find a way to get the app to stop my auto renewal. I’ve called for help and just get the run around. A great magazine, but a stupid app

Fine Gardening Subscription clearly states “Your subscription also includes access to digital editions.” They conveniently did not mention the fee for each online edition is $7.99 TOO BAD AND BUYER BEWARE

What’s the point of purchasing an all access digital subscription + archives when the app only allows you to see current issues?

If I could give a 0 star review I would, not only is the app unusable, but when you try to contact the magazine customer service, you will meet the rudest agents ever. I paid for an all access subscription, it includes, the print version and access through any digital device that support the app. I had been getting the printed magazine, but when I tried to open it from my cellphone or iPad, the app system want me to paid per each item. Even as I’m logged with my email and password, it still wants me to paid separately per issue!!! Tired of it, I decided today to contact customer service.. As my call was transferred to the Online Subscription Deparment, this agent who goes by Keith, said “well I’m sorry if you can’t read your subscription online. If you would like to cancel your subscription I can do it now.” I did cancel this rip off magazine scam