Fine Gardening Magazine

I just got this app I was pretty excited! They just want to sell you subscriptions! What’s the point?

It appears that the only thing the app wants to do is sell you a subscription even though I already have one but it will not allow me to log on to access web based material. VERY frustrating and useless.

This application is not free, you get the app only to go to the page where you can subscribe to the magazine. I deleted it immediately.

In the first issue I read I got answers to most of my questions about designing a gardening. This is the best resource I've found as a beginner but I see myself getting even more out of it as I become more experienced. Thanks for an informative and well written resource

I worked in the nursery business 20 years ago so I have been enjoying my subscription with a lot of new plants and products. The new developments have been intriguing! Thank you!

Update: Appalling! After calling to have my access fixed AGAIN, my ability to access content on the app is broken again. Instead of fixing the problem, customer support said I needed to access from a web browser. I CANCELLED my subscription. It should not be this difficult. I have been a subscriber for many years. I love the content but an frustrated with the platform. Until recently the app worked okay. However, after renewing my subscription a month ago, the app continues to ask for payment to view the issue I should be able to access and have already been sent in the mail. Customer service contact information in the app is incorrect. Luckily the paper magazine includes a working customer service phone number. The helpful agent explained that Taunton Press has outsourced their customer service and subscription services. He also confirmed my subscription and explained that there is a known problem with the app and access to issues. He took my information to send a request to another organization to resolve this problem and explained this issue usually takes a week to have fixed. Meanwhile, TAUTON PRESS, you are paying your subscription management outsourced to answer questions about technology problems. You are wasting their time, and the time of your members. PLEASE PLEASE PLEASE, TAUTON PRESS, if this is a known issue, please address it PROACTIVELY. Do not wait for your loyal, paid-up members to become frustrated, call a customer service number that has been disconnected, find the correct customer service number in your magazine, only to finally to be told to wait a week for someone else to hopefully address the problem. PLEASE fix the app access for all entitled members and then notify them that this has been done. This just makes good business sense.

I have been a subscriber for many years. I love the content but an frustrated with the platform. Until recently the app worked okay. However, after renewing my subscription a month ago, the app continues to ask for payment to view the issue I should be able to access and have already been sent in the mail. Customer service contact information in the app is incorrect. Luckily the paper magazine includes a working customer service phone number. The helpful agent explained that Taunton Press has outsourced their customer service and subscription services. He also confirmed my subscription and explained that there is a known problem with the app and access to issues. He took my information to send a request to another organization to resolve this problem and explained this issue usually takes a week to have fixed. Meanwhile, TAUTON PRESS, you are paying your subscription management outsourced to answer questions about technology problems. You are wasting their time, and the time of your members. PLEASE PLEASE PLEASE, TAUTON PRESS, if this is a known issue, please address it PROACTIVELY. Do not wait for your loyal, paid-up members to become frustrated, call a customer service number that has been disconnected, find the correct customer service number in your magazine, only to finally to be told to wait a week for someone else to hopefully address the problem. PLEASE fix the app access for all entitled members and then notify them that this has been done. This just makes good business sense.

Can’t log in! Annoying, please use money from subscribers to fix app!

I subscribed to all access. Am now looking at reviews from customers facing the exact same frustrating issues I am dealing with on my iPad—only to realize these reviews were written 3 years ago! 5 years ago!! Hope my print issues actually make it to my mailbox!

I paid for full access to digital subscriptions and the app won’t give me access. The app insists on trying to charge me for what I already paid for. I paid for full access via the website.