FineScale Modeler

Yo soy comprador de la revista que he adquirido físicamente por decenas, también soy modelista desde hace muchos años. Hace como dos años y medio compre algunos números en la aplicación y luego decidí comprar la subscripción en el 2014 y me estuvieron llegando todos los números en tiempo. Al término de esta, compre compré la edición especial 'Build Better Models', pero resulta que después de la compra la revista nunca se terminó de instalar en mi IPad que tiene 128 GB de capacidad. Por mis muchas ocupaciones no pude llamar pronto, y olvide el asunto. Al notar que la revista seguía sin instalarse contacte a iTunes y ellos me dijeron que el iPad debía tener espacio de almacenamiento...creo que quedo mas que descartado esta explicación, si no que debía actualizar el iPad a la última aplicación, cuando yo la actualizo cada vez que me llegan las actualizaciones, al final me dijeron que contactara a Kalmbach. Lo hice y ellos me dijeron que buscará entre mis cientos de correos el comprobante que me mandó iTunes, después de mucho buscar lo encontré y ellos me dijeron que no podían hacer nada y que contactara a iTunes. Pues así me trajeron los dos proveedores mandándome uno con el otro por algún tiempo. Pues resulta que al día de hoy la revista no se instala, la tengo paralizada y perdí mi dinero. Que creen que somos motivo de su burla? Creen que los clientes merecemos que nos estén vacilando y que se roben nuestro dinero? Tengan mucho cuidado con esta aplicación porque no sirve y los sujetos y tipas que venden esta revista digital son unos timadores.

Update: It is now 2 weeks after the last iOS version came out & surprise, surprise, I still can’t open Finescale Modeler or restore my purchases if I can get it to open from the app store. I don’t think the folks that are supposed to take care of these problems have a clue what’s happening. Once again an iOS update has caused Finescale Modeler to crash & burn. Now it seems that NOTHING will make it work. I have uninstalled & reinstalled the app several times without success. If I uninstall & reinstall, I have to use the app store to open the magazine. The issues are all locked. If I try to verify my purchases, it goes to the opening page & stalls. It’s obvious from the constant problems that whoever is responsible doesn’t care whether it works or not.

Cannot access. I have tried repeatedly to access my subscription. I have read this magazine for years. Obviously, you’ll want to stay away based on the reviews. Very disappointing as I can’t afford the print version.

This app doesn’t work at all. Step one is to log in, and it fails every time. I can’t see any of the digital issues that I’ve paid for.

Worked when I first installed it years ago. Got back into the hobby this year and it no longer works. At all. Won’t get past the login screen. Trash, and I’d like my money back.

App refuses to recognize my password. I paid for both print and digital copies but I’m utterly unable to use the digital version. Email to customer service goes unanswered.

I know print media companies are struggling these days and I tried to support these guys but this is ridiculous. I’ve had this app for several years and have paid for many articles that are now completely inaccessible. It appears that the developer has no Interest in fixing it. I’ll chock up my losses and if I want to see builds of models or find modeling tips I guess I’ll just have to use the internet...for free. I don’t know what I’ll do without being spammed on every other page with advertisements. Which ironically is why I thought you “pay” for a subscription to begin with, so as to avoid all the ads. These guys want the best of both worlds, my dollars and advertising dollars. Then not to even support the app that I have to pay for every month??? Yeah, I can see these guys going the way of the dinosaurs and it’s been a long time coming.

I continually have to delete and reload to see my subscription. What is wrong with this a-p it gets stuck on the spinning wheel. I’m considering canceling this and my print subscription. I’ve been a subscriber to the print for decades and the online since it was available but this is getting ridiculous I t’s been going on for a long time. Please fix or refund.

Update 26Nov19: Well...back to the spinning wheel of death and the app does nothing. So nice to have lost 2.5 years worth of issues and some of the special issues as well. Kalmbach needs to fire their app developers and get their money back. Do not bother with this app. If you already have it, best of luck in getting Kalmbach Publishing to provide you with any assistance at all. FSM Staff will at least try and help you, but they are not the tech behind it. So we are all stuck waiting until enough of us complain that the current version of the app is not working properly. On my end, cancelling my subscription and loosing the last 2 months on my subscription at least gave me access to my archives. Would advise checking out FSM’s primary method of delivering e-copies and not using the Apple Stores App. Go directly to FineScale.com and subscribe through them directly. Can’t guarantee that that route will give you problem free reading, but at least you will have an easier time dealing with their customer support...I think.

Update 11/7/19 - this app still doesn’t work. Customerservice link doesn’t work. Too many issues like this forced me to cancel my subscription today. Yes I still expect you to fix the app so that I can access the magazines I’ve paid for. After that I’ll look at re-subscribing. As others have said, can no longer access app on iPad Air 2. Icon just spins at title page with P 51 on it. Please fix this.