FineScale Modeler

The magazine is excellent, however, the App crashes, locks you out so you can’t get the magazine. Asks you to restore purchase’s but does nothing. Cancelled my subscription.

I have subscribed and subsequently tried to buy individual issues of this magazine since December 2016 but, whilst Apple takes my money, the publisher fails to deliver ANY issues to their app. Prior to December 2016, I had a subscription which worked fine but, since then, nothing but unfulfilled purchases. I have written to the publisher - twice - whose automatic response promises a reply within 24-hours, but they have ignored both my messages, leaving me about £20 out of pocket for issues I cannot access. Based on my experiences, do not touch with a barge pole, whilst the magazine is not bad, the publisher is anything but helpful or principled.

Update: It is now 2 weeks after the last iOS version came out & surprise, surprise, I still can’t open Finescale Modeler or restore my purchases if I can get it to open from the app store. I don’t think the folks that are supposed to take care of these problems have a clue what’s happening. Once again an iOS update has caused Finescale Modeler to crash & burn. Now it seems that NOTHING will make it work. I have uninstalled & reinstalled the app several times without success. If I uninstall & reinstall, I have to use the app store to open the magazine. The issues are all locked. If I try to verify my purchases, it goes to the opening page & stalls. It’s obvious from the constant problems that whoever is responsible doesn’t care whether it works or not.

Cannot access. I have tried repeatedly to access my subscription. I have read this magazine for years. Obviously, you’ll want to stay away based on the reviews. Very disappointing as I can’t afford the print version.

This app doesn’t work at all. Step one is to log in, and it fails every time. I can’t see any of the digital issues that I’ve paid for.

Worked when I first installed it years ago. Got back into the hobby this year and it no longer works. At all. Won’t get past the login screen. Trash, and I’d like my money back.

App refuses to recognize my password. I paid for both print and digital copies but I’m utterly unable to use the digital version. Email to customer service goes unanswered.

I know print media companies are struggling these days and I tried to support these guys but this is ridiculous. I’ve had this app for several years and have paid for many articles that are now completely inaccessible. It appears that the developer has no Interest in fixing it. I’ll chock up my losses and if I want to see builds of models or find modeling tips I guess I’ll just have to use the internet...for free. I don’t know what I’ll do without being spammed on every other page with advertisements. Which ironically is why I thought you “pay” for a subscription to begin with, so as to avoid all the ads. These guys want the best of both worlds, my dollars and advertising dollars. Then not to even support the app that I have to pay for every month??? Yeah, I can see these guys going the way of the dinosaurs and it’s been a long time coming.

I continually have to delete and reload to see my subscription. What is wrong with this a-p it gets stuck on the spinning wheel. I’m considering canceling this and my print subscription. I’ve been a subscriber to the print for decades and the online since it was available but this is getting ridiculous I t’s been going on for a long time. Please fix or refund.

Update 26Nov19: Well...back to the spinning wheel of death and the app does nothing. So nice to have lost 2.5 years worth of issues and some of the special issues as well. Kalmbach needs to fire their app developers and get their money back. Do not bother with this app. If you already have it, best of luck in getting Kalmbach Publishing to provide you with any assistance at all. FSM Staff will at least try and help you, but they are not the tech behind it. So we are all stuck waiting until enough of us complain that the current version of the app is not working properly. On my end, cancelling my subscription and loosing the last 2 months on my subscription at least gave me access to my archives. Would advise checking out FSM’s primary method of delivering e-copies and not using the Apple Stores App. Go directly to FineScale.com and subscribe through them directly. Can’t guarantee that that route will give you problem free reading, but at least you will have an easier time dealing with their customer support...I think.