FireWatch Mobile

Incredibly buggy, laggy, freezes and crashes regularly, try to book on/off and the app constantly restarts itself to the log on screen, takes about 5-10 minutes trying to do simple tasks just because of the crashes that happen

The app is far from perfect. When compared to other 3rd party apps, it is way short of where it should be. To improve it - where do I start. The 12 hour view is simply, totally insufficient. The station status view is awful, only needs to show 3 colours. Red - off, yellow - non ba and green - on. Doesn’t need all the numbers in the colours, just confuses the issue. Need to be able to move between days that give a 24 hr view of our station, showing the people booked on at that particular time showing where the gaps are, plus a service map in the app, showing the state of other appliances would be extremely useful. Without these enhancements we will struggle to get people to use it.

This app is a massive improvement over accessing FireWatch via a mobile browser (trying to access the map view on a small mobile screen was painful!), however there are some teething problems. When I attempt to log in I get a various different error messages that don’t provide any clue as to what the actual issue is eg. “Invalid_clientID” or “Unexpected character encountered while parsing value” which means absolutely nothing to me. I then have to press login again to access the app even though I am using the same login and password as the first attempt. The ability to reset you own password would help SO much - at the minute we have to ask a line manager to reset it which causes a delay with accessing the app to book on/off. This can make a big difference to appliance availability and could literally mean the difference between life or death for someone - PLEASE could you fix this issue? The ability to login using a PIN (every FireWatch user has one) rather than a password with special characters and numbers would be useful, especially when you are in a rush to book on/off, again similar to the above issue.