FITSTOP

Fitstop is a unique gym that brings group fitness to a new level. The app is easy to use and allows me to book into sessions and track my progress.

I downloaded the new version with apparent bug fixes etc last week and have not been able to log into the app at all to book classes or see where I’m at in terms of the unstoppable series and my goal measuring. I expect the app to be working and to be able to log in and book into classes and when I tried to email support at Fitstop they reply to say sorry we can’t help contact the gym owner! The app is not controlled by my gyms owner it is controlled by Fitstop and there needs to be a contact point to address the issues. My error message is ‘Failed to validate the minimum version please check Internet connection’ when I’m connected to Internet. Yes I’ve uninstalled and reinstalled and did all the tricks! Nothing is working and I can’t use it at all!! What is going on?

The app gets the job done in terms of booking and the timetable but it could have added features like seeing what the workout is and who will be in the class/coaching it.

It took money from my account after 5 weeks I went to the first class, I didn’t even finish my free week before I had to stop going for my job schedule, the trainer and the gym won’t give me any solution about my money, I don’t understand how this app is running and just suddenly taking money from your account. Be careful with this app .

Since the update a week ago I have to log in to the app every time I open it.

App is good overall but when cancelling your membership it is not clear that you need to complete the survey to finish the cancellation process. Tried to cancel and it resulted in being charged for extra weeks because the survey wasn’t submitted, needs to be fixed.

Would be amazing to be able to book into any of the Fitstops anywhere in Australia on the app with out having to pay additional costs to your membership or having to message them on insta to get a spot. I have two Fitstops in my town, less than 3km apart and it’s too much of a hassle to book via instagram just so I don’t have to pay extra.

Can’t rotate or airplay the embedded video out of portrait mode in the app. Really difficult to see the demonstrations on a tiny phone screen when it’s a landscape video in portrait mode. Massive oversight in the app updates since I’m fairly sure you could do this with an earlier version.

Since an update earlier this year, I have really been missing the class reminders the day before a class. Wrote a review when it went missing and was told it was being “looked at”. Several months and a few updates later it’s still not fixed. Was one of the best things about the app

Best functional fitness hands down. I love FitStop Burleigh. The only app request I have it to be able to sync with my Apple calendar so when I book it show there too. Thank you. 🙌