FortiExplorer

We are already paying thousands for the active support contract why should we pay more????

I pay support and service on vers expensive hardware and you try to charge again....

We already pay over 50,000$ in subscription and maintenance and support. We have to pay another 27.99$ for the app? Rediculous.

In app purchase for something that we already pay a lot of money every year to get support on. Don’t forget that if we have more than two Devices it means that we have a lot of fortigate subscription. Now for the good part Interfaces is nice It is fast It has very limited feature Some of the most important feature would be to be able to add a white list in the website which is a common request we do almost every day.

I’d really like to see the development of the app since Fortinet appears to have something against Safari. I have been unable to load certain pages of the UI in my Fortigate via Safari on Mac or iOS for ages. This is a huge problem for someone like me that prefers to utilize my iPad Pro on the go since all iOS web browsers funnel through WebKit. At least on my Mac I can use FireFox. I currently have no way of managing many aspects of my gate via iPad using the UI. Having a functioning FortiExplorer app would be a happy compromise, but it is also constantly throwing super helpful “something went wrong” errors. Very frustrating on multiple levels.

“An error occurred”, “internal server error”. Really annoying setup process

The app used to work just fine. Now, I cannot make changes due to the header buttons glitching, which prevents saving the changes. It’s obvious this is some pet project with little care for its quality control.

Basically if you are a partner and have multiple clients you support and want to access support ticket management on the go, they built an app perfect for you but won’t let you use it because you have access to more than one account through your login… genius Waste of my time

Update June 2023: app is buggy and 50% functional Many features simply do not work. For example, a large number of the FortiView categories such as WiFi clients, Web Sites, and so on. A lot of the categories that do work often don’t display the date of the first time and you have to refresh it to get it to display anything. Also, this app only shows 1 hour of FortiView data. That’s ridiculous. I would say that this app is useful in a number of ways, but is only 50% functional and/or 50% completed, and of the features that do work, those sometimes have less than desirable functionality. I would really like to see the app become fully developed. For all the money that I am spending on FortNet products, it is incomprehensible how FortiNet would have such an incomplete and buggy product. ———- original review: Nicely designed app! Among its other features is that the free version lets you manage many of a FortiGate configurable options remotely when the FortiGate is connected to the free version of FortiGate Cloud. Providing push notifications via this app is great. The UI does an impressive job of making these configurable options easy to use and find on the small screen of a phone, and even on a small phone like my iPhone 8. (tap the icon with 3 horizontal bars in the upper left corner to expand the menu of the FortiGate’s options like you would when logged in directly to a FortiGate on your LAN… it can be easy to overlook its presence once in a while when I’m focusing on the App’s overall navigation icons at the bottom of the screen) Had trouble with an update recently that made the app crash but The developers got right back to me and following their advice to simply uninstall and reinstall the app was all that was needed. Looking forward to regularly using this app

Stick with 16.2 if you want to use this app.