Scam: no charging refund, hidden fees, terrible customer service
Their charging refund process and extra fees are a scam. I rented a car in Paris for one week. I thought the concept was very good as charging is also included in the price. However, the refund process is a fraud. They pay the money back to your bank account that can take up to six weeks. Finally after several weeks they sent me ”payment documents” but the money never arrived to my bank account. I have recieved absolutely worst customer service after complaining. I was forced to send my bank statements from end of May to end of July to prove that I have not recieved the money. I found this very uncomfortable because bank statements have a lot of information about my spending. After the document was sent I was told that the money is paid. So why did I then even send the statements if this is the answer?!? The issue is still not solved and I have not recived my charging reimbursement. Furthermore, I was charged a 20 eur handling fee from apparently getting a parking fine etc. I have not recieved any parking fine. Also, parking should be included in the price within Paris. Overall I have lost money and a lot of time trying to solve this issue. So the company is a scam!
