Fresh Brothers

This app is embarrassingly bad and has been in every iteration. Take it seriously or just give your money to door dash.

I literally just spent 30 minutes trying to order a pizza. I almost gave up but it has been a while since I ordered Fresh Brothers. I likely will not order again. They completely overhauled the app, which could be good, but they completely ruined my account in the process. It couldn’t identify my account but recognized that I had one. It saved my home address as just the ZIP field, but I couldn’t add a new address. It kept asking me to add an address but wouldn’t save it. It’s 2024 yet their app and website are stuck in the mid-90s. I guess it’s Slice House for me next time.

You can’t do a pizza with two different toppings one on each side. Why???

Guys: enough already. Time to fix the app. I can’t track my order or easily reorder. Just hire a guy who can fix this mess.

The pizza is a staple in our household for dietary reasons so this isn’t about the food. This app though, is terrible to navigate, and tedious for many reasons. First, it logs me out constantly. I just want to get in and order but it won’t even let me retain the username and password so I have to switch over to Chrome to have auto entry, or enter it manually every time. No ability to search for items means scrolling all the way to the bottom for some food items. I wouldn’t even mind scrolling if the scrolling had momentum to it like most apps/web pages but whoever programmed it has made it so the scroll only goes as far as you swipe the page, so it’s 20 scrolls until you can get through it all. The pop up screen for adding “suggested” extra food items doesn’t allow me to close it before the checkout screen so that just made me have to close the app and lose my order, on top of logging in again. (This happened to me in Dark Mode, which oddly enough is a toggle switch in the app itself.) This is such a great chain of restaurants, but someone please dump a little money into a quality/modern-savvy programmer so you can give your loyal customers a fluid experience. It matters when you’re trying to order on the phone. For all these reasons, we opt to either just call the restaurant or use the website, but don’t neglect the app if you’re going to have it. I’ll rate 2 stars because I can still order food after my thumb workout.

This app is as useless, all the comments about functionality and UI are TRUE!! Corporate is really blowing it here. If I were a franchisee I would sue for breach of contract. You've lost another customer-and quit sending me ads that DON'T WORK!! Lousy and inexcusable.

This app needs to be updated! It doesn’t work and it’s been like this for several months. It makes me never want to order from Fresh Brothers again because of how complicated it is to order and the fact that you cannot login and save your orders or payment information. They are also not providing any rewards for ordering pizza in their fresh rewards.

If you want a decent pizza and be gritting your teeth, order via the app. Or should I say, attempt to order via the app. Horrible experience. Each time we feel like pizza I’m reminded how frustrating this experience is. Please Brothers, invest in a real app. SMH

Latest app update is awful Lost my business since update.

They have had issues with rewards for months, requires you to check out as guest recently as well as it’s saying I’m not in a delivery area but if I call I am in the delivery area. Horrible experience and won’t be using the app again.