Fuelco.com

clean

The app worked beautifully and now nothing I tried deleting and reinstalling the app nothing I sent an email to find out what was going wrong, nothing. I called and left a message with a representative, no response. I have no words. I hope no one else experiences what I’m going through. It’s great when it works

The service was terrible

This app worked fine before the update that changed the GUI and overall functionality. When it works its fine….but now this is the second time that the app has locked me out and I CAN NOT GET GAS FOR 24 hours due to be locked out of app. Nothing has changed on my end….I have 4 CCs on file and choose accordingly based on rewards…choose pump number when at station under “pay at pump”, and then i get error messages that it can not be processed…it says try again later…later being NOW, cause I meed gas…then after a certain amount of attempts it blocks you out….WHY?! My face id is attached to all transactions. Why would it block any transactions thereafter? Its my phone!! Please fix this trash app…also, customer service is useless.

Good prices

I love everything about the place except the app has me jumping through hoops if I wasn’t there in two weeks. I skip it if I have to reset my password again. 🙄

Why are they forcing me to provide my cell phone number to use their latest app now? Even my banks or credit cards don’t force me to do this. Are they going to spam me? Are they from China? The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas. The latest problem was with my Apple GPS off by half a mile, and I could not put my gas since I wasn’t “not at the station”. GPS location when driving with my map applications had no issues.

The concept is great. You pull up to the pump, punch in a code and get great prices. However, it’s not that easy. When the app signs you out from time to time for whatever reason and you have to sign back in, it takes several minutes. Now you’re spending extra time and holding up everyone else behind you. Not cool. This has been my personal experience. I wish we could just scan a loyalty card barcode at the pump and enter a PIN (which you are required to do now anyway) to get the same results.

It’s trash.

They changed the app and it no longer works. If you are a new customer and are just signing in, it is probably fine, but as a long time customer, being forced to reinstall the app and then having it not work - and wasting the time to jump through their hoops - this is nuts. I’ll pay the $0.16 difference up on North Broadway. Congrats FuelCo, you’ve lost a customer