geeni

App keeps saying devices not connected, cannot set timer unless go to LTE

I purchased a pricey annual subscription for cloud storage on my cameras. My cameras still only take still photos and this company offers no customer service for me to reach out too for assistance. Edit: I was able to get in contact with a live chat agent, Ken, who was able to point out my user error and help me locate the subscription features I paid for. I would give the app 5 stars if the UI was a bit more user friendly.

Slow connecting to the lights

Yikes! The controls are not intuitive at all with poor layout and multiple unexplained or poorly explained options. The excuse of them being the software developer, but not responsible for the hardware vagaries implies a lack of communication. The clock setup is wrong. Why isn’t there a on/off switch on the main page? It is so difficult to erase the unwanted videos, with messages that don’t make sense. I use a lot of apps; this one needs a lot of work. The camera is easy to connect and the picture is very good. The IR picture is amazing. That part of the software is great. I’m not sure if they don’t include mounting screws or if they were missing since the box had been opened then returned to Lowe’s. That should part of the packaging. I’m disappointed in the usability of the app. The camera is amazing for the price. To quote “The Princess Bride”, “get used to disappointment!”

Super simple and easy to set up and use! Had them for a few years now and no problems!

5 years with a defective camera they have failed to honour their warranty on and just stopped responding to emails when they figured out their product was defective they chose to ignore any type of correspondence after sending them live video screenshots and giving account access to fix the issue they made the feed worse and useless at night. App alerts for movement but won’t load the video to view what it recorded and no way to just see events cause it say no recordings for that day when I was just alerted of movement. Takes screenshots and when you click on the picture and it should take you to that place in the recording but instead it starts from the very beginning and then times out or fails to encrypt the feed making it unusable at all. I was thinking of purchasing cloud access for 7 cameras but seeing how I was treated and my issues were ignored and 9 months since the last buggy update I have lost any remaining faith in this company or their products because both have failed me personally. Sad to think the products are not worth the company’s response to defend or mediate the issues their products have speaks volumes about the company.

You get what you pay for, the plugs are cheap, but do not last long. We just lost two because of a power outage. Cool strobe light effect when you plug a lamp into them now, and they won’t reset.

I have had this system for some time now and it is very affordable and great.

The absolute biggest waste of time and money, it never loads. You’ll be robbed blind before your camera will even load the footage. Even at 90 some % connection. It’s literally not worth the time or money.

At first I was very hesitant when I purchased to Siam Burger Hozier was to set up now I am very glad that I purchased the same info last evening in my home and safe prescient all the hard work dedication that was put into this thank you