GettingOut

Dud app

If I could give this app 0 stars I would. It lags out, censors words that have no business in being censored and constantly crashes. Sometimes the messages disappear entirely and error messages constantly display. They need to fix these bugs or hire someone who actually knows what they are doing. I hope I never have to use this app again.

After being approved I can’t load funds onto the accounts. Been told bro wait 1 hour 2 hours 24 hours and still unable to load. There should be an easier way for international family and friends to load money, not oh well try again in another 24 hours. Asked to speak to tech department sorry can’t help you. So much for bringing families together

Anyone that reads this you’re better off sending snail mail in the post!! Will probably arrive quicker than a message being sent on this app!! Keeps crashing daily!! Money is being taken on messages that never arrive!! This is ridiculous CDCR should’ve gone with another system for messaging one that actually works!! Wouldn’t even give it a 1 star!! Maybe you need to recruit someone that knows how to fix the problem!!

It keeps showing a message that I need to update the app when I’ve already updated it.. and won’t allow me to get to my messages!

Happy to take $60+ from me without loading a cent of it onto my account. Then when I try contacting them, they send the same automated replies. Reporting to my bank as fraud. Such a joke, give me my money back

As out dated as the old app was this new app is POO! It keeps crashing, logging me out, not letting me open all messages and taking literally over a minute to open a message! I have gone back to using my browser on my iPhone for this reason. Messaged the company with the issues and have had no response. THIS APP NEEDS FIXING.

This app is so over due for a update please there has been so many issues the last 6 months with calls not connecting and error messages when trying to send messages and now days on end when it comes up messages and contacts can’t sync. Please fix this issue it’s not fair not working most days of the week. Used to an amazing app now it’s gone down hill so much. I’m praying these issues get fixed soon it really needs a update to fix these so many issues.

I've had this app for a couple of years and for the last 7 months (approximately) it will not display messages. Keeps logging me out. Conveniently, adding funds to my account is no problem at all. I loved it when I could read messages from here whilst on the go, and that's it's very purpose, but lately it's just terrible. Surely a bug fix update is well overdue

I’m glad an app like this exist to communicate with an incarcerated family member , but the app is constantly having issues. Currently I can not reload money to my account for more messages and I only have a couple dollars left. And when you can add money it can only be done through the browser not the app. This form of communication is so important for some us , so its disappointing that they can not fix the issues promptly.