GLCU Mobile Banking

I have been was Great Lakes credit union for almost 45 years. Does that tell you anything?

You have terrible customer service.

I just love having Great Lake’s as my bank. They are so reliable.

The mortgage site won’t let me in - there is a puppy wagging its tail? Is this even GLCU? Then it won’t let me log OUT of the mortgage portion and get back into my accounts. I used to love this app and now it’s very frustrating.

It just infinitely loads on “Verifying login info”.

No consideration for minor keyboard mistakes!

It’s okay. Could be more intuitive and streamed line as far as the flow of different processes and functionality.

I don’t know Y but I always have a problem logging into this website and only this website. I can finally log into this website but nothing changes and the next time I try to log in, no dice. When I attempt to login with my account # & SS#, even that didn’t work.

Great friendly service

It is impossible to set up automatic payments on this app because it will not recognize acceptance of their agreement in the application. This is not the only problem area of this type with this app. And this is not just on one or two Apple devices. This inability of the application to accept responses is a LONG REOCCURRING PROBLEM THAT IS CONTINUALLY IGNORED BY THEIR SUPPORT PEOPLE! I have been with this credit union for decades but unfortunately with the changing times they have allowed themselves to slide into a backwater institution in a world run by digital internet devices that they cannot seem to master. May be time to move to a more cutting edge credit union that employs more aggressively involved up to date software technicians that have more interest in their craft and knowledge than just being on the payroll. There are all kinds of customer service that gains trust and profit and in this area the board members have failed in their selection.