GoBus

Application is uselessss

App not working laging there is not even a loading screen and credit card transaction not working and customer service are absolutely rude if u are not even bothering with the app why make one to begin with not bothering with this nonsense again

The App not working. 😡

I booked two tickets from El Gouna to Alexandria and on the travel date, I find out they were cancelled! They were cancelled two days before my trip without me knowing, and without receiving a cancellation confirmation email nor a text message, which I always receive whenever I cancel a trip. I called support and they refused to admit any guilt and the agent refused to transfer me to a manager or supervisor to talk to. He kept saying that it can’t be done through him which is bullsh**! I worked at a call center before and I know the procedure well. So all I got was a hellish day finding an alternative method to get back home and I got 30 EGP deducted from my tickets refund as a cancellation fee for a cancellation I did not perform. Their website is unreliable and their app is useless since you cannot book trips through it(Constant errors whenever I try)nor make any changes. Not using Go Bus again!!!

Every time I open the app it crashes

1- when creating account, the password, should have been requested to be entered twice and they should match, before the account can be created, so the customer would definitely can tell (s)he eneterd the correct password that he/ she intended to, and avoid inconvenience and mistakes like my case. 2- you can also provide an option to show password or hide it, for convenience and security , up to the customer 3- There has to be a link with in the interface ( right under the password) to reset the password 4- contact us link, doesn't have a send button, so how am I suppose to contact you through the webpage ... after typing my long message, I found that it was a waste of my time, as I couldn't send it Thank you

برنامج فاشل وشركه فاشله وخدمه عملاء سيئه جدا

Credit card transactions do not work whatsoever.

I booked to tickets and they was supposed to deliver it home , but no one came and once I went to the office I was told that there is no such a trip and I must buy new tickets , the problem is that I booked a hotel and I can not be late at arrival , now I don’t know what to do because there is no available seats for the day and time I need !!!

A+++++++++